Service Controller

Goscor Group

Durban

ZAR 200 000 - 300 000

Job description

Job Purpose: The successful candidates’ core function will be to control and allocate technicians work schedules and play a support role to the Service Help desk, maintenance contract desk and workshop administration requirements. Duties:

Plan and manage rollback deliveries and collections
Open WIP for each rollback booking
Customer feedback on rollback moves or delays
Quotations to be drawn up for rollback deliveries and collections when required
Invoicing of rollback wip daily
Update rollback schedule daily
Accurate record keeping of rollback moves
Ensure rollback costs are available to management daily.
Assist with compiling health and safety files for customers and suppliers
Accurate reporting on the fleet vehicle check lists for the contracts managers daily
Assist with the creation of maintenance contracts when required
Take the overflow breakdown calls for the call centre agents.
General Admin duties

Qualifications and Level of Experience Required:

Must have Matric.
Must have a minimum 2 years’ relevant experience with strong computer skills (Microsoft Office Word, Excel, and PowerPoint).
Must have an outgoing personality to work with technicians, foremen and customers.
Must have the ability to work fast and accurate under pressure.
Knowledge of Autoline a must.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. All applications (complete CV) must be submitted no later than close of business on Friday, 05 July 2024. Email: careers@goscor.co.za Ref:GLTD 06/24/113. The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status. Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.