Service Consultant

We are looking for a Service Consultant – Mobile Mining Repair (f/m/d) to join our team at Innomotics

Your change engine.
Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your role.

To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times.

• Plans and conducts repair activities to improve customer business operations by applying appropriate solutions and business methodologies.
• Elicits and evaluates customer requirements and contributes to developing the service portfolio further.
• Has in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering.
• May be responsible for identifying and developing business opportunities and innovating mobile mining portfolio.
• Act as primary contact between customers, Innomotics, and subcontractors
• Maintain accurate tracking of all repair requests, quotations, operations and warranties
• Act as technical advisor to repair partners and conduct technical review of technical assessments provided by partners
• Prepare and/or validate repair quotations
• Proactively identify trends that may indicate quality or operational issues and assist customers to address these to avoid unplanned breakdowns
• Manage relationship with internal business partners and factories
• Ensuring spares availability and issuing of spares to Service Providers through proactive inventory management, forecasting and supply chain management

Your profile.

• National Diploma in Mechanical Engineering or equivalent
• Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry
• Familiarity with mobile mining equipment (experience with major OEM’s is an advantage)
• Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment
• Knowledge and application of manufacturing and repair quality management principles
• Mechanical / Electrical failure analysis

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.