Service Center Administrator

Job Title: Service Center Administration

Position Summary

We are seeking a skilled and experienced individual to join our team as a Service Center Administration. The successful candidate will be responsible for overseeing the day-to-day operations of our service center, providing administrative support to our technicians, and ensuring the highest level of customer satisfaction.

Key Responsibilities

1. Manage the service center operations, including scheduling appointments, preparing work orders, and maintaining inventory records
2. Provide administrative support to service technicians, such as ordering parts and coordinating service calls
3. Coordinate with customers to schedule service appointments and address any concerns or complaints
4. Ensure that all service center policies and procedures are followed, including warranty repairs and service contracts
5. Monitor and track service center performance metrics, such as response times and customer satisfaction ratings
6. Assist in the training and development of service center staff, including on-the-job training and mentoring
7. Maintain a clean and organized work environment, including managing supplies and equipment
8. Perform other duties as assigned by management

Qualifications

1. High school diploma or equivalent required; Associate's or Bachelor's degree preferred
2. Minimum of 2 years of experience in a service center or administrative role
3. Strong organizational and time management skills
4. Excellent communication and customer service skills
5. Proficient in Microsoft Office and other relevant software applications
6. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
7. Knowledge of automotive or equipment repair industry is a plus

If you meet the qualifications and are interested in joining our team as a Service Center Administration, please submit your resume and cover letter for consideration.

Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Retail