Service Advisor | UD Trucks Midrand

Job Description

UD Trucks Midrand currently holds a vacancy for a Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of commercial vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

Position Overview

Applicants are welcome to apply internally directly to the below link by no later than 12/11/2024.

Application Link

Should your application be short-listed, you will be contacted for an interview and/or a psychometric assessment. If you have not received an invitation to attend an interview by 14/11/2024, please consider your application unsuccessful.

Specific Role Responsibilities

The responsibilities of a Service Advisor include the following tasks:

• Receive customers in a professional and friendly manner in order to ensure they feel valued.
• Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
• Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
• Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
• Maximize customer awareness of all products and services available.
• Create collaborative internal and external partnerships in order to expedite service delivery.
• Schedule appointments, answer phones, and handle queries.
• Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorization, etc.
• Maintain customer database with contact details and information.
• Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
• Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
• Ensure customer complaints are effectively managed via relevant system/s.
• Maintain and further develop own personal knowledge base in order to remain current and relevant.
• Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
• Attend all relevant OEM training courses and any other developmental training opportunities allocated.
• Issuing of vehicle release gate passes.
• 24 Hr standby.
• Take personal responsibility in complying with UD Trucks Midrand policy on ethical business conduct and behavior and report any contraventions that could harm the business to the senior management of the company.
• Adhere to Occupational Health and Safety regulations.
• Perform other duties as requested.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Passenger or truck experience.
• Std 10/Grade 12.
• 2 – 3 years related experience.
• Knowledge about vehicle engines and parts, automotive electronics, and workshop engineering.
• Technical experience.
• Valid Driver’s license.

Skills and Personal Attributes

Minimum requirements:

• Highly self-motivated, energetic, and able to maintain a positive outlook.
• Ethical.
• Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
• Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
• A team player.
• Reliable.
• Results-driven and customer-orientated.
• Good administrative skills.
• Excellent communication skills.
• Computer literate.
• Ability to work independently and accurately.
• Good interpersonal skills.