Service Advisor - Automotive Industry (JB4892)

Service Advisor - Automotive Industry (JB4892)

Location: Johannesburg, Gauteng

Salary: R15 000 basic plus contributions

Type: Permanent

Our client, a well-established automotive repair provider, is seeking an experienced and detail-oriented Service Advisor to join their team. The ideal candidate will have experience in the automotive industry, a strong knowledge of vehicle repair processes, and a focus on delivering excellent customer service. This role is ideal for someone who thrives in a fast-paced environment and can handle multiple responsibilities efficiently.

Minimum Requirements:

1. Matric or equivalent
2. Proven experience as a Service Advisor, preferably in the automotive industry.
3. Strong understanding of automotive repair processes, parts, and industry-specific terminology.
4. Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.

Duties and Responsibilities:

1. Customer Service: Serve as the main point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
2. Repair Coordination: Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
3. Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
4. Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
5. Software Use: Utilize service management software (e.g., TMS, AUDATEX) to maintain accurate records and manage repair timelines effectively.
6. Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.

Please do not apply using scanned CVs; no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

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