Service Advisor (01600157)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Main Purpose of the Job is to be a key-player to deliver the Customer Charter and achieve high customer satisfaction combined with optimized aftermarket profitability. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up.”

Reporting: This position will report to the Branch Manager.

Job Objectives

• Customer satisfaction and complaint handling.
• Planning the workshop utilization capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Qualification & Job Experience

• Grade 12 / N4.
• Administration Diploma (an advantage).
• 2 years minimum of strong administration in a workshop environment.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.
• Relating/Negotiating.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 22 November 2024.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.