Service Admin Manager (Automotive) (JB5234)

An exciting opportunity exists for an experienced Service Admin Manager within the automotive industry. This role requires a dynamic individual to lead the administration and service operations of a fast-paced service department. The ideal candidate will have a strong background in dealership service management, capable of driving operational excellence, staff output, and profitability, while ensuring compliance with OEM standards and creating an exceptional aftersales experience for customers.

1. Minimum 5 years’ experience in a senior service advisor/admin role and transitioned into service management
2. Experience with corporate dealerships and volume automotive brands
3. Proven track record of meeting departmental targets and achieving profitability
4. Strong experience managing service advisors, booking clerks, costing/warranty clerks, and suppliers
5. Proficient in MS Office and automotive platforms (Evolve and IAL advantageous)
6. Strong people management and conflict resolution skills
7. Entrepreneurial mindset and results-oriented
8. Able to perform under pressure in a high-volume environment
9. Transparent, honest, and a strong team player
10. Digital native, comfortable with fast-paced, tech-forward environments

1. Manage workshop administration and staff output, including service advisors, clerks, and suppliers
2. Oversee job card processing, warranty/service claim submissions, and cost authorisations in line with OEM standards
3. Drive labour sales and meet internal and external targets set per quarter
4. Daily, weekly, and monthly reporting: recon, WIP, cash outstanding, warranty claims, etc.
5. Maintain strong OEM relationships and ensure compliance with audits and policies
6. Monitor invoicing, payments, and outstanding OEM funds in collaboration with the finance department
7. Uphold 100% compliance in data management and document submissions to OEMs
8. Train and onboard new admin staff, ensuring adherence to all digital and procedural platforms
9. Implement systems for tracking, recording, and storing information related to services, recons, warranties, and parts
10. Maintain a CSI/SSI target of 90%
11. Conduct weekly quality checks on service and warranty submissions to meet OEM standards
12. Ensure full departmental compliance with Evolve, Auto Hub, and IAL platforms
13. Align daily operations with KPI deliverables and proactively adapt to changes in business needs