Service Admin Manager (Automotive)

Service Admin Manager (Automotive) required in Sandton.

An exciting opportunity exists for an experienced Service Admin Manager within the automotive industry.

This role requires a dynamic individual to lead the administration and service operations of a fast-paced service department.

The ideal candidate will have a strong background in dealership service management, capable of driving operational excellence, staff output, and profitability, while ensuring compliance with OEM standards and creating an exceptional aftersales experience for customers

Salary: R22 000 – R25 000 CTC per month.

Minimum Requirements:

• Minimum 5 years’ experience in a senior service advisor/admin role and transitioned into service management.
• Experience with corporate dealerships and volume automotive brands.
• Proven track record of meeting departmental targets and achieving profitability.
• Strong experience managing service advisors, booking clerks, costing/warranty clerks, and suppliers.
• Proficient in MS Office and automotive platforms (Evolve and IAL advantageous).
• Strong people management and conflict resolution skills.
• Entrepreneurial mindset and results-oriented.
• Able to perform under pressure in a high-volume environment.
• Transparent, honest, and a strong team player.
• Digital native, comfortable with fast-paced, tech-forward environments.

Duties and Responsibilities:

• Manage workshop administration and staff output, including service advisors, clerks, and suppliers.
• Oversee job card processing, warranty/service claim submissions, and cost authorisations in line with OEM standards.
• Drive labour sales and meet internal and external targets set per quarter.
• Daily, weekly, and monthly reporting: recon, WIP, cash outstanding, warranty claims, etc.
• Maintain strong OEM relationships and ensure compliance with audits and policies.
• Monitor invoicing, payments, and outstanding OEM funds in collaboration with the finance department.
• Uphold 100% compliance in data management and document submissions to OEMs.
• Train and onboard new admin staff, ensuring adherence to all digital and procedural platforms.
• Implement systems for tracking, recording, and storing information related to services, recons, warranties, and parts.
• Maintain a CSI/SSI target of 90%.
• Conduct weekly quality checks on service and warranty submissions to meet OEM standards.
• Ensure full departmental compliance with Evolve, Auto Hub, and IAL platforms.
• Align daily operations with KPI deliverables and proactively adapt to changes in business needs.