Sepedi Speaking Customer Service Advisor

• We are looking for a highly skilled and focused individual to join our online fulfilment delivery team.
• The right individual will have experience of delivery of a wide portfolio of projects with varying complexity. They will be experienced in many delivery frameworks (agile, waterfall) and be able to glue these frameworks together to deliver exceptional quality – on time, and on budget.
• These projects will touch multiple technical teams, business teams and customers. They will be high profile in nature and have senior sponsorship.

Key Responsibilities & Outcomes :

Full ownership of :

• The delivery and execution of projects & initiatives from conceptualisation phase through to PIR phase and own delivery of the business case within budgeted time and cost
• Delivering on scope as approved
• Budgets and costs (CAPEX / OPEX)
• Managing project risks through to resolution
• Ensuring smooth delivery of project into operational spaces with zero impacts on stores / operational teams
• Co-ordinating and managing a team of diverse stakeholders
• Running and leading ops comms and steer comms
• Producing regular reports and updates to EXCO members

Accountable for :

• Ensuring that the plan is continually updated and accountabilities, responsibilities, etc. are correctly allocated
• Compliance with the company’s Project Manager methodology
• Quality of all deliverables
• Report on project status internally
• Co-ordinate activities between business and technical teams
• Including IT & product
• Change management and training
• 3rd party partners
• Detail business and technical team member roles and expectations
• Ensure appropriate project closure and facilitate business hand-over (including PIR)
• Understand and manage key stakeholders’ expectations relative to project execution

Additional responsibilities :

• Provide input to into one-year operating plan and projects priority plan in line with strategy and relevant business requirements

Experience :

• Clear evidence of delivery of complex – cross functional projects
• Ability to blend multiple teams with different delivery frameworks
• Strong written and verbal communication skills
• Experience in senior governance forums
• Strong reporting and presentation skills
• Ability to multi-task and manage various projects / work streams simultaneously

Personality requirements :

• A leader
• Strategic thinker
• Delivery focus and mentality
• Highly detailed
• Analytical
• Strong relationship management skills
• Agility

Job Requirements :

• Degree / diploma
• Proven delivery within agile and waterfall methodologies
• Relevant business knowledge
• 5+ years relevant Project Management experience

Advantageous :

• Proven delivery in an online fulfilment / operational space
• Online fulfilment (stores and dark stores)

Additional Requirements :

• Able to travel