Sepedi Speaking Customer Service Advisor

Be among the first applicants.
Surgo Hr & Training
Cape Town
ZAR 200 000 - 300 000
Be among the first applicants.
4 days ago
Job description
  • We are looking for a highly skilled and focused individual to join our online fulfilment delivery team.
  • The right individual will have experience of delivery of a wide portfolio of projects with varying complexity. They will be experienced in many delivery frameworks (agile, waterfall) and be able to glue these frameworks together to deliver exceptional quality – on time, and on budget.
  • These projects will touch multiple technical teams, business teams and customers. They will be high profile in nature and have senior sponsorship.

Key Responsibilities & Outcomes :

Full ownership of :

  • The delivery and execution of projects & initiatives from conceptualisation phase through to PIR phase and own delivery of the business case within budgeted time and cost
  • Delivering on scope as approved
  • Budgets and costs (CAPEX / OPEX)
  • Managing project risks through to resolution
  • Ensuring smooth delivery of project into operational spaces with zero impacts on stores / operational teams
  • Co-ordinating and managing a team of diverse stakeholders
  • Running and leading ops comms and steer comms
  • Producing regular reports and updates to EXCO members

Accountable for :

  • Ensuring that the plan is continually updated and accountabilities, responsibilities, etc. are correctly allocated
  • Compliance with the company’s Project Manager methodology
  • Quality of all deliverables
  • Report on project status internally
  • Co-ordinate activities between business and technical teams
  • Including IT & product
  • Change management and training
  • 3rd party partners
  • Detail business and technical team member roles and expectations
  • Ensure appropriate project closure and facilitate business hand-over (including PIR)
  • Understand and manage key stakeholders’ expectations relative to project execution

Additional responsibilities :

  • Provide input to into one-year operating plan and projects priority plan in line with strategy and relevant business requirements

Experience :

  • Clear evidence of delivery of complex – cross functional projects
  • Ability to blend multiple teams with different delivery frameworks
  • Strong written and verbal communication skills
  • Experience in senior governance forums
  • Strong reporting and presentation skills
  • Ability to multi-task and manage various projects / work streams simultaneously

Personality requirements :

  • A leader
  • Strategic thinker
  • Delivery focus and mentality
  • Highly detailed
  • Analytical
  • Strong relationship management skills
  • Agility

Job Requirements :

  • Degree / diploma
  • Proven delivery within agile and waterfall methodologies
  • Relevant business knowledge
  • 5+ years relevant Project Management experience

Advantageous :

  • Proven delivery in an online fulfilment / operational space
  • Online fulfilment (stores and dark stores)

Additional Requirements :

  • Able to travel
Get a free, confidential resume review.
Select file or drag and drop it
Avatar
Free online coaching
Improve your chances of getting that interview invitation!
Be the first to explore new Sepedi Speaking Customer Service Advisor jobs in Cape Town