Senior Verkoopskonsultant / Senior Sales Consultant (M03)

Begindatum:

Our client, located in Worcester, specializes in the trading of precious metals, including gold. They are dedicated to providing exceptional customer service in a professional environment, focusing on building trust and long-term relationships with clients. Their team offers insightful advice and competitive rates, empowering customers to maximize the value of their investments.

Location: Worcester

Salary: R12,000 per month

Working Hours: Monday to Friday: 08:30 – 17:00, Saturdays (rotational, every 2nd Saturday): 09:00 – 14:00, Public Holidays (rotational, every 2nd holiday): 09:00 – 13:00

Job Overview:
We are seeking a motivated Junior Sales Consultant with the potential to grow into a Senior Sales role. This role is ideal for someone who is eager to develop their skills in sales, customer service, and store operations. As a Junior Sales Consultant, you will play an essential part in maintaining the daily operations of the store and ensuring excellent customer service while working towards growing into a more senior role.

Key Responsibilities:

Store Operations:

• Open and close the store safely and on time.
• Maintain the store's presentation, ensuring it is immaculate and customer-ready at all times.
• Assist with store sales, profitability, and maintaining the customer base.
• Manage Krugerrand, Cast Bar, and Minted Bar orders with Head Office.
• Ensure inventory on POS is accurate and report any issues.
• Adhere to POS-related changes and report issues to the Store Manager.
• Maintain stock essentials and escalate out-of-budget requests to the Financial Manager.

Customer Service:

• Manage customer queries, complaints, and compliments according to company procedures.
• Drive excellent customer service standards and maintain a professional environment.
• Engage in in-store marketing initiatives and brand promotion.
• Ensure timely and professional communication with customers via email and phone.

Compliance and Procedures:

• Ensure all paperwork, sales, and purchase documents are completed accurately and uploaded onto the POS.
• Assist with store audits and ensure compliance with all company systems and procedures.
• Escalate any unusual or uncertain purchases and sales to the responsible person.
• Ensure petty cash is handled, counted, and reported accurately.

Stock Control:

• Manage stock control from end to end, ensuring stock items are accounted for and procedures followed.
• Raise approval notes for sold stock and maintain accountability for any discrepancies.

Required Skills:

• Strong verbal and written communication skills.
• Proficient in both English and Afrikaans.
• Excellent numerical skills and attention to detail.
• Goal-oriented, organized, and a team player.
• Good time management and a strong ethical approach.
• Professional, well-groomed, and punctual.
• A positive attitude and a willingness to grow with the company.

This role offers an excellent opportunity for growth within the company, with the chance to progress into a Senior Sales position over time.