Senior Travel Designer – Owned Brands

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection.

We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking enthusiastic professionals, with energy, who are results driven and have a can-do attitude, who want to be part of a team of likeminded individuals delivering solutions in an innovative and exciting environment.

As an Account Manager, you will:

1. Build and maintain productive, long-term relationships with stakeholders within customer organizations.
2. Monitor market trends and competitors to identify opportunities and optimize service performance.
3. Continuously assess, clarify, and validate customer needs, including roadmaps and project requirements.
4. Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
5. Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
6. Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
7. Achieve assigned service performance targets, including SLA compliance and financial goals.
8. Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes, and project delivery escalations.
9. Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring:

1. Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
2. Minimum 3 years experience in the Telecoms industry.
3. Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
4. Bachelor's degree will be considered a plus.
5. Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions.

Why you should apply:

What we offer:

1. Competitive remuneration package.
2. Extra day off on your birthday.
3. Performance-based bonus scheme.
4. All the tech gear you need to work smart.

Optasia's Perks:

1. Be a part of a multicultural working environment.
2. Meet a very unique and promising business and industry.
3. Gain insights for tomorrow's market's foreground.

Optasia's Values:

1. Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
2. Customer-First Mindset: We go above and beyond to meet our partners' and clients' expectations.
3. Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
4. Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what's needed.
5. Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.