Senior Systems Administrator

Minimum Requirements:

1. Matric (Grade 12)
2. Bachelors Degree in Computer Science, Information Systems or equivalent
3. Microsoft 365 Certified: Administrator Expert
4. Microsoft 365 Certified: Endpoint Administrator Associate
5. Microsoft Certified: Identity and Access Administrator Associate
6. Microsoft Certified: Information Protection and Compliance Administrator Associate
7. Salesforce Certified Administrator
8. Professional Google Workspace Administrator
9. CompTIA Network+
10. CompTIA Security+
11. CompTIA Cloud+
12. 3 - 5 years relevant experience
13. Microsoft Entra ID management of users, groups, and roles
14. Microsoft Entra ID conditional access policies and Identity Protection
15. Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities
16. On-premises Active Directory Domain Services (AD DS) design, deployment, and management
17. On-premises Active Directory Certificate Services (AD CS) configuration and management
18. On-premises endpoint management and configuration using Group Policy
19. Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune
20. Salesforce CRM administration and management, including user management and security settings
21. Google Workspace administration and configuration
22. Google Workspace secure configurations
23. Networking design, configuration and management (physical and logical), including routers, switches and firewalls
24. Network monitoring and troubleshooting
25. ITIL processes such as Incident Management, Change Management, and Service Desk operations
26. Scripting languages such as PowerShell, Python, or Bash
27. Automation configuration management, using tools such as Ansible, Puppet, or Chef

Responsibilities:

• Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systems
• Company systems following the security principle of least privilege
• Implement and enforce secure user access controls and security policies
• Develop and maintain scripts for automating routine tasks and system maintenance
• Stay updated with the latest industry trends, technologies, and best practices
• Ensure the efficient and effective operation of internal networks, specifically the call center and all related components
• Recommend and plan required improvements
• Ensure internet speeds are sufficient and stable
• Ensure regular maintenance, redundancy and recommend and perform upgrades when required
• Monitor system performance and availability, using tools to track and analyze system metrics
• Implement automation tools to streamline IT operations
• Handle escalated technical support requests from the existing support team
• Promptly address any technical issues in emergency or critical situations
• Monitor compliance with IT processes and rules
• Plan and undertake scheduled maintenance and keep maintenance records
• Troubleshoot software issues and provide support to end-users
• Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, and SOC 2
• Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
• Enforce and monitor HIPAA and GDPR compliance on desktops
• Provide technical support and guidance to end-users and other IT staff
• Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
• Participate in IT projects, including planning, execution, and post-implementation support
• Research and recommend emerging technologies that support the company's growth strategy
• Adapt communication style to suit different audiences, ensuring effective verbal and written communication
• Handle complex technical assignments independently, ensuring high-quality work and clear communication
• Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
• Ensure that QMS guidelines are adhered to
• Ensure that all supporting documents are kept up to date
• Ensure that all processes are kept relevant
• Ensure that all Cyber Security-related processes are adhered to