Senior System Engineer

One of our clients is looking for an experienced Senior Systems Engineer Associate who is focused on the design, configuration, deployment, and maintenance of servers, networks, and server-based systems. These individuals do planning and project coordination relating to client IT initiatives/projects.

Job Requirements

• Must have 5+ years of work experience in a related IT position
• Experience Requirements:
• Windows server configuration and maintenance
• AD and Group Policy configuration and support
• Exchange configuration and support
• Managed anti-virus configuration and support
• Server backup administration and support
• Firewall and VPN configuration, maintenance, and support
• SQL Server configuration, maintenance, and support
• Virtualization (VMWare or Hyper-V)
• Complete a ConnectWise University Major
• Study for and pass at least one technical certification exam per year.
• Consulting with clients about IT decisions

Demonstrated Skills

• Excellent customer service skills
• Top-notch organizational skills
• Good communicator (in the coordination of smaller clients)
• Sound judgment
• Professional appearance and demeanor
• Research and develop technical solutions for client and business initiatives
• Reliable with good attendance
• Ability to follow the direction from the Client Services Manager
• Teamwork, mentorship, and positive attitude

Essential Duties

• Act as a Technology Success Manager for our clients
• Coordinate client services activities for medium and larger clients.
• Participate in quarterly business reviews (QBRs)
• Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls, and security
• Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
• Design and implement disaster recovery solutions
• Support services for virtualization technologies
• Administration and maintenance of the remote monitoring solution, CW Automate.
• Respond to client support request ticket escalations
• Handle escalated server, network, and desktop-related issues for clients
• Participate as a resource for projects run by the Implementation and On-boarding team
• System documentation development, maintenance, and review
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
• Handle tickets created due to alerts in CW Automate that are escalated from Tier 1.
• Review of CW Automate alerts, performance information, and configurations.
• Server checkups using CW Automate data and manual review of servers as necessary.
• Participate in on-call rotation for off-hours support
• Enter all work as service tickets in ConnectWise.