Senior Store Manager (Raisthorpe)

Purpose

Job Description

Duties And Responsibilities

1. Overseeing overall operation of the restaurant/take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters
7. Working within a team and driving the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensuring daily opening and closing procedures are conducted at the store
10. Marketing activities – ensuring that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling customer service complaints and ensuring complaints are managed within the required time frame
12. People management – ensuring training programmes are in place for staff development and conducting regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

Requirements

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP + Micros experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills

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