Senior Specialist IM End User Communications

Company Description

Anglo American Platinum Limited (AAP), currently a subsidiary of Anglo American plc and listed on the Johannesburg Securities Exchange (JSE), is a leading primary producer of platinum group metals with mining, smelting and refining operations that are located in South Africa and Zimbabwe.

Our business is embarking on a significant transformation journey to embed operational excellence and set itself up as a standalone and independent entity. We will be empowered to define and pursue our own strategic vision for our activities in South Africa, Zimbabwe and global marketing capabilities. This new chapter presents a unique opportunity as we focus on enhancing our operational capabilities and accountability for delivering value to our stakeholders. We intend to remain the leading primary producer of platinum group metals, with capabilities across the full value chain from our mines to market. Integrating sustainability in what and how we do, we will play a leadership role to protect and create value, with safety as an overarching and paramount value.

We are looking for talented individuals to join our team. Take the next step in your career with us!

Number of positions: 1
Location: Rosebank

Job Description

Job responsibilities include (but are not limited to):

• Installation, configuration, maintenance and lifecycle management of communication services (endpoint hardware, software, services and SaaS tools)
• Integrate communication technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc).
• Ensure stability and security of communication technology through effective endpoint management and timely patching.
• Evaluate and improve operational processes, standards and performance of services globally and ensure documentation is complete and up to date.
• Identify emerging trends and leverage industry best practices to establish best in class service delivery by driving automation, user self-service and agility first.
• Assist in the deployment, development and/or rationalisation of tools and processes that will assist in performance measurement, reporting and visibility of issues.
• Monitor and track customer satisfaction levels and service stability to maximise effectiveness.
• Forecast financial, physical, and human resource needs to meet established objectives.
• Oversee and coordinate restoration and disaster recovery plans that remediate service outages.
• Manage all licensing exposure within the service scope and ensure compliance.
• Provide specialist support for related services to peers with respect to services scope.
• Support cross-functional team interactions with internal and external stakeholders to execute relevant activities within stipulated timeframes.
• Act as the escalation point for and own problem resolutions related to core services.
• Manage costs related to the service scope transparently and effectively, including investment choices and budgeting to ensure equipment remains operational and within maintenance support.
• Manage the performance of the vendors, ensure they are meeting or exceeding their contractual commitments for services and projects.
• Own a service delivery review with the vendors measuring defined quality and quantity indicators.
• Liaise with solutions design and architecture to make sure that roadmaps are followed and services are introduced to support with excellence.
• Support internal and external audit processes, coordinating the provision of documentation and actions required to address any audit findings.
• Ensure services, solutions and systems are secure and adhere to security policies.

Qualifications

• An undergraduate qualification (Bachelors degree/Diploma or equivalent) in relevant IM Discipline.
• It would be advantageous to have a postgraduate qualification in the related IM discipline OR a proven track record of extensive practical experience in a role and context of similar complexity.
• Registration with professional bodies (Desirable).

Experience

• 5-7 years working experience in similar role.

Technical knowledge (experience) required for role:

• Proven delivery of ITIL framework and establishing a service desk environment.
• Delivery of a tooling landscape for IT services.
• Strong understanding of video conferencing platforms (such as Zoom, Microsoft Teams, WebEx), phone systems, audio/video hardware, and network protocols.

Technical skills

• Configuration management, identity and access management, active directory, collaboration platforms and other cloud-based services (Advanced).
• Ability to diagnose and troubleshoot complex technical issues related to voice and video communication (Advanced).
• Performance Management & Reporting (Proficient).
• Stakeholder Engagement and Communication (Proficient).
• Thought Leadership and Continuous Improvement (Proficient).
• Process Improvement (Proficient).

Additional Information

Who We Are

We lead the industry with a focus on operational excellence, innovation and a sustainable future. By pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies.

What We Offer

When you join Anglo American Platinum, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too.

Inclusion and Diversity

Anglo American Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential. Anglo American Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Anglo American Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How to Apply

This role is open to internal employees only. To apply for this role, please complete our online application form. You will have the opportunity to apply through your career profile and upload your CV and other relevant documentation as part of this process.

Closing date: 16/04/2025