Senior Risk Surveyor

This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Senior Surveyor to be based in Bloemfontein.

What will make you successful in this role?

The Senior Risk Surveyor is tasked with assessing risk while applying technical knowledge. Surveyors conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:

KEY RESPONSIBILITIES

• Understand all types of risks and their exposures to determine whether continued business is viable.
• Provide risk information to help the organization determine whether risks will be treated, tolerated, terminated, or transferred.
• Conduct site inspections and evaluate risks based on information provided by clients and previous surveys.
• Work independently to assess risks according to Santam’s and National standards.
• Oversee and provide on-the-job training for surveyors in the risk survey setting.
• Consult on risks and provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers, and Clients.
• Mentor Surveyors to improve survey reports and upskill staff in understanding risks and legislation.
• Collaborate with Property Underwriting Specialists to enhance Santam’s surveying capability.
• Ensure service excellence in all survey interactions.
• Conduct surveys within the required SLA.
• Aim to achieve agreed productivity levels.
• Provide feedback and corrections to supervised surveys.
• Review external survey reports and provide feedback.
• Understand legislative requirements and local hazards.
• Engage with various stakeholders to ensure effective survey processes.
• Provide guidance and support to all Santam Group companies as required.
• Educate and inform external stakeholders about survey processes and risk reduction requirements.
• Conduct quality assessments and provide feedback to surveyors.

Qualifications & Experience

• 7+ years of risk surveying or related experience.
• Matric and ideally a Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4.
• Valid driver’s license.
• Proven competence in risk surveying with experience in retention class and exposure.
• Completion of FPA advanced courses, risk prevention strategies, and technical training for related risks.
• Ability to mentor and coach others.

Skills and Knowledge

• Ability to learn and research.
• Ability to manage own work environment.
• Good analytical and problem-solving skills.
• Strong communication skills.
• Understanding of basic fire hazards and risk identification.
• Basic report writing skills.
• Proficiency in MS Office Products.
• Familiarity with policy information systems.
• Capacity to operate under pressure.
• Knowledge of Underwriting processes and policy wording.
• Client focus and results-driven.
• Flexibility and adaptability.
• Strong networking and relationship-building skills.
• Attention to detail and analytical skills.
• Effective time management and organizational skills.