Senior Product & Technology Consultant

Senior Product & Technology Consultant

Location: City of Johannesburg, Gauteng, South Africa (Remote)

Time Type: Full time

Posted: 2 Days Ago

Job Requisition ID: JR105164

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description
Our team is looking for a Product Technology Consultant who will be a part of our Product Solution Delivery team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations, developing and driving the strategic direction for one of the leading global travel technology companies.

Role and Responsibilities:

• Provide trainings and floorwalking for prospect, conversion, and existing customers across Africa.
• Responsible for the project management and delivery of IT consulting services.
• Work with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems.
• Coordinate in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs.
• Manage customer-driven and Sabre-led initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
• Proactively consult with your customers on best practices for Sabre solutions.
• Map Sabre solutions and customer needs to drive differentiated value and optimal performance.
• Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products.
• Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers.
• Showcase the Sabre products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations, and workshops.
• Work closely with customer development teams to help them integrate Sabre’s products into their technology stack.
• Provide project management guidance and oversight of key technical engagements to ensure successful implementations.

Qualifications and Education Requirements:

• Minimum 3 years of relevant work experience.
• Bachelor’s degree.
• Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design, and re-engineering.
• Deep understanding of the travel industry and ecosystem.
• Proficient knowledge and hands-on experience with Sabre products.
• Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives.
• Excellent customer service and communication skills.
• Familiarity with mid/back office tools and corporate/leisure online booking tools.
• Ability to analyze and troubleshoot.
• Attention to detail and ability to multi-task to support multiple customers.
• Experience in an Online Travel Agency or any eCommerce business environment.
• Experience with Sabre APIs using tools such as Soap or Postman is a plus.
• Competency in training technical teams on functional and business processes.
• Knowledge of NDC.
• Languages: English plus French or any additional language preferred.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.