Senior Operations Specialist (Latin Division) - Johannesburg / Cape Town (Hybrid Working)

Well known Inbound DMC is looking for a Senior Operations Specialist - Latin Division, to fill a full operations role in the booking process, firstly as a support to the Travel Designers by being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.

This position is based in Johannesburg or Cape Town.

Responsibilities:

• Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
• Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
• Reconfirm all services as per Terms & Conditions
• Keep updated product updates, as well as technology updates
• Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
• Maintain booking file (electronically) which has been processed by the Travel Designer
• Escalate complaints that could negatively affect long-term relationships, to relevant Managers
• Feedback to all properties where guests are due to travel to mitigate complaints down the line

Requirements:

• Matric certificate
• Tertiary certificate in Travel & Tourism / Hospitality.
• At least 4-5 years’ experience at a senior level in Inbound tourism
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• Excellent product and geographic knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous
• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.
• Team worker, service and result oriented