Senior Operations & Facilities Manager

ABOUT US

At Totalstay, we’re not just managing properties; we’re setting trends in the hospitality industry! Celebrating a decade of excellence with Totalstay, we’ve redefined the guest experience and positioned ourselves at the forefront of the aparthotel sector. As our CEO passionately states, “We’re not here to follow trends; we’re here to set them.”

We’re looking for a dynamic and experienced Operations Manager to oversee and manage the day-to-day operations of our aparthotel properties in Cape Town. This role is perfect for someone who thrives in a fast-paced environment, has a passion for operational excellence, and is eager to drive innovation in hospitality.

WHAT YOU'LL DO

Inventory Management & Systems

• Develop and implement robust inventory management systems for all properties, including tracking consumables, amenities, and equipment.
• Oversee the rollout and implementation of new property management systems and technologies, ensuring smooth integration and user training.
• Champion the adoption of new technologies to improve inventory control, streamline operations, and enhance guest experiences (e.g., smart home technology, automated inventory tracking).
• Analyse inventory data to identify cost-saving opportunities and improve procurement processes.

Property Management & Maintenance

• Supervise and guide Property Managers in guest service, staff management, financial performance, and property upkeep.
• Leverage existing relationships with trusted maintenance companies and third-party vendors to ensure efficient property maintenance.
• Conduct regular property inspections to assess operational effectiveness, identify maintenance needs, and ensure compliance with safety standards.
• Develop and implement preventative maintenance programs and reactive repair strategies.

Guest Experience

• Ensure high levels of guest satisfaction by addressing concerns promptly and effectively.
• Monitor guest feedback channels (e.g., online reviews, and surveys) and implement improvements based on feedback.
• Foster a culture of exceptional customer service among all staff members.

Team Leadership & Development

• Lead and develop a team of Property Managers, Maintenance Supervisors, and Housekeeping Supervisors.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Motivate your team to achieve operational goals while exceeding guest expectations.

Financial Management

• Monitor and control operational expenses, including maintenance costs, energy consumption, staff costs, and inventory costs.
• Prepare and analyse budgets and financial reports for each property.
• Identify cost-saving measures while maintaining high-quality service standards.

WHAT WE'RE LOOKING FOR

We’re searching for someone who’s proactive, results-oriented, and passionate about delivering exceptional guest experiences. To succeed in this role, you’ll need:

• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• At least 5 years experience in hospitality operations or facilities management (preferably within aparthotels or hotels).
• Proven experience managing multiple properties and teams effectively.
• Expertise in inventory management systems implementation within a hospitality setting.
• Strong vendor management skills with established relationships with maintenance companies and suppliers.
• Knowledge of building systems (HVAC, electrical, plumbing), maintenance procedures, and safety regulations.
• Financial acumen with the ability to prepare budgets and analyse financial data for decision-making.
• Excellent leadership skills with the ability to motivate teams towards success.
• Organisational skills to manage multiple projects simultaneously while meeting deadlines.

WHY JOIN US?

When you join Totalstay, you’re stepping into a world where your ideas matter! We offer:

• A competitive salary package tailored to your experience and expertise.
• A dynamic workplace where your contributions drive real change.
• Opportunities to unlock your potential for career advancement.
• Vibrant and inclusive company culture, prioritising the well-being of every team member.
• Enjoy perks like “Friends & Family” nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
• Thrive in an environment that values innovation, collaboration, and personal growth.
• Join a supportive team committed to your success, professionally and personally.
• Be part of a company that celebrates diversity and empowers its employees to reach new heights.