Senior Officer, Production Support Level 2, Group Infrastructure & Platform Services

Posting Date: 17 Apr 2025

Location: Alexandra (City Area), SG, 119954

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Responsible for availability, incident, problem and capacity management for the applications in scope.
• Respond and resolve incidents, problems, and user queries through proper analysis.
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
• Execute continuous service improvement plan and process improvement.
• Ensure essential processes/procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand.
• Contribute to effective knowledge management best practices within team and organization.
• Work closely with 1st & 3rd level support and development teams to ensure incidents, problems, and user queries are resolved within SLA.
• This role involves shift work and weekend support.

Job Requirements

• Minimum 2 years of experience working in Banking IT industry support, specifically with internet and mobile banking applications.
• Strong team player, flexible, and able to manage time effectively.
• Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2/L3 support in a Production Support group in a high availability/mission critical environment.
• 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct.
• 2+ years’ experience supporting native iOS/Android applications in large production environments.
• Support maintenance of OpenShift, container-native applications, and microservice design patterns.
• Solid understanding of ITIL methodology.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.