Senior Network Engineer - Belfast Mine

Positions Specifications:

• CCNP R&S / HCIP Datacom required.
• IT diploma (or equivalent NQF6) required.
• IT related degree (or equivalent NQF6) or TOGAF & ITIL certification will be advantageous.

Minimum Requirements:

• Valid and active Cisco CCNP or Huawei HCIP Certifications (Datacom).
• 5 years' experience in Cisco Products and/or Huawei Enterprise Infrastructure.
• Handle all the daily operations and procedures relating to client.
• Run and always reinforce the alignment of all initiatives to the company goals, values, and strategic initiatives.
• Develop inventive solutions to improve customer experience.
• Work with Operations and Safety Manager ensuring effective operations of the environment.
• Ensure that all the client service requests are resolved.
• Escalation and fault management.
• Ensure adherence to statutory regulations, organizational standards, guidelines, policies, and procedures.
• Ensure management of metrics and SLAs.
• Assist with Incident Management (internally).
• Change/Problem Management and Major Incident Management.
• Build and maintain trusted, profitable relationships with key customers.
• Resolve customer complaints swiftly and efficiently.
• Keep Operations and Safety Manager updated on the latest product improvements and features.
• Know your competition and strategize accordingly.
• Ensure day-to-day operations and project delivery.
• Provide Escalation Engineering assistance.
• Work closely with Senior and Principal Network Architects regarding current and new solution designs.
• Work with Sizwe team to help build Huawei, Cisco, and HPE Aruba BOMs and HLDs.
• Assist with the current Huawei SDWAN deployments and operations.
• Involved with mine process networks, IoT sensors, Huawei LTE Unlicensed Open Pit mobile units.
• Huawei Microwave and DAU units deployment and operation.
• 5 Years experience with Cybersecurity Products - Palo Alto, and other related.
• Formal international Cisco CCNP and/or Huawei HCIP certification to be updated on a regular basis.
• The inclination to act analytically by applying analytical skills in resolving networking outages.
• May be required to work overtime within a 24/7 customer SLA environment.
• All tasks and responsibilities as specified by the company procedures and policies references, including references to all staff and generic terms such as Executive Management.
• Must have own car with valid license.

Key Tasks:

• Familiarization, adherence, and compliance with all company policies and procedures.
• Familiarization, adherence, and compliance with all applicable ISO 9000 processes and procedures.
• Preventative maintenance actions are initiated in accordance with policies and procedures.
• Determine the nature of the maintenance in accordance with the incident/schedule.
• Consult the relevant work instructions/procedures to determine the maintenance actions required.
• Complete the preventative maintenance in accordance with procedures or identify the faults utilizing the relevant diagnostics.
• Repair faults in accordance with standards and specifications or follow prescribed escalation path for a solution.
• Test the solution to ensure functionality.
• Implement the solution in accordance with procedures and monitor the solution for functionality on the site.
• Provide feedback to the relevant role players.
• Document results for future reference purposes.
• Conduct preventative maintenance in accordance with policies, procedures, and legal requirements.
• Responsible to ensure quality assurance on all network designs and installations conducted.
• Ensure vehicles and tools of trade are operational and available to carry out duties, manage the vehicle logbook for compliance to travel and fuel usage.
• Ensure compliance with safety regulations and promote a safe working environment for all staff.
• Ensure site medical examinations for yourself are checked and completed as per customer requirements.
• Ensure compliance with health and safety regulations and guidelines by the team in all aspects of service delivery.
• Ensure proper PPE attire is used and in place for site/project requirements.
• Managing and controlling the exposure of hazardous chemical substances.
• Conducting and implementing safe operating and working procedures.
• Compliance with OSHAS 18001 standards.
• Compliance with the Mine Health and Safety Act, 1996 (Act No. 29 of 1996) and the Occupational Health and Safety Act and Regulations 85 of 1993.
• Customer and Product knowledge.
• Be proficient in presentation skills, planning, and execution of networking tasks and activities.
• Prepare training and development plans for yourself, bearing in mind your weaknesses, career, and objectives.
• Responsible for self-development by keeping abreast of new developments within the industry related to the area of your responsibility.
• Corporate governance is the practices and principles that guide a business and ensures its accountability to its stakeholders.
• Ensure you conduct yourself in a legal and ethical manner while meeting the customers' business goals.
• Identifying compliance issues ensuring written and verbal policies and regulations are kept in check.
• Risk management strategies and processes: Support Management to identify and analyse the risk which could have an impact of loss to the organisation, customers, employees, suppliers, and the public.
• Always ensure Health and Safety adherence within Mining client requirements.
• Ensure your Health and Safety requirements are up to date for compliance at Mining sites.
• Any ad-hoc functions required to perform from Management from time to time.

Desired Skills:

• Ability to communicate effectively and efficiently at all levels of the organisation.
• Ability to apply principles of sound business English in verbal and written communication.
• Ability to elicit requirements, interpret information, and take it into account when taking action or to act in a sensible manner.
• Ability to accurately give an account of information pertaining to the performance of outputs.

Desired Work Experience:

• 5 to 10 years

About The Employer:

Sizwe Africa IT Group