Senior Medical Debtors Clerk (Temporary) - Panorama, Cape Town

Senior Medical Debtors Clerk (Temporary) - Panorama, Cape Town

Our client, a leading healthcare organization based in Panorama, is seeking to recruit a Senior Medical Debtors Clerk. This is a 3-month temporary contract offer, with the possibility of becoming permanent.

If you are a detail-oriented individual with excellent communication and negotiation skills, we invite you to apply and become a valuable part of our mission to enhance the financial health of our organization.

Responsibilities:

• Oversee and ensure smooth daily operations within the debtors department.
  • Process claims (consultations and theatre procedures) using Elixir-Live.
  • Follow up on all claim rejections.
  • Create quotations for theatre billing.
  • Assist doctors and patients with medical aid information.
  • Register and update doctors on medical aid schemes.
  • Contact patients and third-party payers to collect outstanding medical debts in a professional and respectful manner.
  • Review patient accounts, identify delinquent accounts, and determine appropriate action for resolution.
  • Verify medical aid information and eligibility to facilitate accurate billing and claims processing.
  • Collaborate with medical schemes, healthcare providers, and patients to resolve billing discrepancies and disputes.
  • Perform petty cash reconciliation.
  • Conduct month-end procedures.
  • Send out daily payments list and allocate payments from bank and medical aid statements.
  • Maintain detailed and accurate records of all interactions and communications related to debt collection activities.
• Serve as the first point of contact for debtor-related concerns and resolve minor issues independently.
• Identify debtor-related errors and work towards resolution with the relevant parties before escalating to management.
• Escalate persistent or high-risk debt issues to management with supporting documentation.
• Act as a liaison between management and the debtors team to ensure effective communication.
• Handle and respond to concerns raised by doctors and management regarding debtor processes.
• Assist in the orientation, training, and onboarding of new debtors personnel.
• Provide guidance and support to debtors clerks in the team.
• Ensure debtor-related tasks are completed accurately and efficiently within set timeframes.
• Update existing debtors related policies and compile new policies where required.

Qualifications:

• Matric
• Previous billing experience in a medical practice / hospital / bureau is essential.
• Experience in the management of a small team of employees.
• Knowledge of medical billing procedures, medical/insurance claim processing, and healthcare reimbursement systems.
• Proficiency in using computer systems, including billing software and Microsoft Office applications.
• Experience with Elixir Live is advantageous.
• Afrikaans & English (verbal & written).

Skills and attributes:

• Excellent communication skills (verbal & written).
• Strong negotiation skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Excellent organisational skills.
• Ability to delegate tasks based on operational requirements and deadlines.
• Ability to work as a team member in a patient administration department of which the debtor's department forms part.
• Deliver a high standard of patient service with integrity.
• High work ethic.
• Empathetic nature.
• Excellent administrative skills.
• Problem solver.
• Eye for details and accuracy.
• Good at multitasking.
• Punctual & reliable.

Working hours:

Monday to Friday, 08h00 to 17h00

Appointment:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.