Senior Manager: Credit

Senior Manager: Credit

Location: Nedbank, 135 Rivonia Road, Sandown, Sandton.

Closing Date: 22 November 2024

Career Stream: Credit Collections

Leadership Pipeline: Manage Others

Job Purpose

To manage stakeholders responsible to evaluate risk by ensuring credit assessment principles are adhered to achieve the departmental deliverables, as per Nedbank's business strategy.

Job Responsibilities

• Ensure financial growth through limiting risk and applying credit principles to credit applications.
• Adhere to agreed turnaround times without compromising validity and quality of assessment by complying to policies, procedures, processes and standards.
• Limit reworks by providing guidance and support to internal/external stakeholders.
• Manage and monitor individual efficiency and quality of output by conducting quality assurance/audits and analysing appeals and monthly statistics.
• Make correct credit decisions on a consistent basis first time round by complying to service level agreements.
• Demonstrate an understanding of client needs by providing feedback on application decisions based on Nedbank's risk appetite.
• Upskill stakeholders by sharing knowledge on service offerings and client needs.
• Guide and support internal stakeholders through formal or informal knowledge sharing.
• Collaborate with external stakeholders through regular communication and feedback.
• Manage staff and resources through queue management by ensuring compliance to service level agreements/strategic objectives.
• Identify challenges by conducting audits/spot checks and taking corrective action.
• Determine trends in team performance by analysing consolidated performance data and addressing deviances.
• Refine and enhance systems, processes and policies through participation in special projects.
• Make decisions by applying credit management principles and considering merits on individual basis.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the onboarding process of new employees by ensuring execution of preparations according to the onboarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

5 years experience in Credit Assessment and Banking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Essential Qualification

B.Comm in Credit Management: Certificate in Retail Banking.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Relevant Governance controls and regulatory knowledge

Behavioural Competencies

• Aligning Performance for Success
• Decision Making
• Building talent
• Business Acumen
• Driving for Results
• Delegation and Empowerment

Please contact the Nedbank Recruiting Team at +27 860 555 566