Senior It Support Technician

Desired Experience & Qualification

Senior IT Support Technician

This is a full-time position based in Centurion.

Location

Although the position is available at our headquarters in Centurion, the position will require traveling to customer's premises within South Africa as required and can include overnight stays.

Duties and Responsibilities

We provide full stack IT support, from networks to the desktop, including servers.

The operating systems that we use to achieve this are Windows and Linux (and MacOS if we have to).

Our preferred OS is Linux, specifically RedHat based.

The incumbent will need to be able to provide this scope of support to any of our customers.

Many of our customers have very specific software requirements and the implied support around these ensures that there is always something new to learn.

Being able to perform these tasks as well as helping and teaching more junior (or senior) team members is very important.

We are a team, and the incumbent will need to be able to integrate into that team.

Knowledge, Skills and Abilities

The incumbent will need advanced skills in the administration of both Windows and Linux servers. This includes skills in the administration of the services that run on these machines, like email, HTTP, DNS, AD etc.

Knowledge of the Microsoft Azure control center is definitely required.

Creating and controlling users in a hybrid AD environment is part of what we do. SAMBA installation, configuration and control, including AD integration and SAMBA as a Domain Controller, is a further part of what we do, so knowledge in this area is advantageous.

The end goal of our services is to provide the end user with a stable secure platform for them to accomplish their goals.

As such, it is vital that the incumbent can work with these end users in a professional and competent manner.

The services regarding this include high level as well as low level desktop support.

Networking skills are a further requirement, particularly in the area of building LANs, VLANs, WANs and connectivity to the Internet through broadband technologies.

This also involves controlling access to resources through fire-walling technologies like IPTables.

The incumbent must be able to work with people and be able to support the end user in such a manner as to teach and guide that user, making them feel as if they are part of the process.

Good relations are key to our operation and relationship management is one of the most important abilities that the incumbent must possess.

The incumbent must further be self-motivated and must have the ability to make decisions and follow through with the execution of those decisions.

The willingness to learn, to ask questions and to work with the rest of the team is vital.

Credentials and Experience

Five years experience in server administration (Windows and Linux) is preferred for this position, as well as three years experience performing end user support.

Two years experience in networking technologies (TCP / IP specifically) will be beneficial.

We place more weight on experience when we make our decisions, but accreditation in technologies pertaining to this position are a welcome addition to the decision-making process.

Senior IT Support Technician Requirements

• Full-time Senior IT Support Technician required in Centurion.
• Willing to travel on a regular basis outside Gauteng with S&T.
• Ability to travel and work after hours when necessary.
• Own transport with a valid driver's license is essential.

EXPERIENCE

• Minimum experience of 5 years in the field of system administration.
• Proven work experience as a desktop support engineer or support technician.
• Experience vital in Windows servers and desktops, as well as Linux servers.

KNOWLEDGE

• Sound knowledge of Networking, installation and configuration.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals with the ability to handle installations and configurations.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills.