Senior Inbound Travel Consultant (Travel)

Our client is a dynamic, woman-owned Destination Management Company with over 14 years of expertise in the travel and transport industry. Known for its dedication to delivering exceptional, personalized service, the company is passionate about crafting unforgettable travel experiences throughout Africa. Specializing in the international leisure market, it offers a wide selection of competitively priced travel options, ensuring that each journey is tailored to the client’s unique preferences. With a mission to provide unparalleled adventure and exploration, this company takes pride in showcasing Africa’s beauty and diversity while maintaining the highest standards of service.

Job Type: Full-time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Grade 12
• A Qualification in Tourism
• 5 years’ experience in a Senior Inbound Consultant position
• High attention to detail
• Ability to work extended hours during peak season
• Exceptional multitasking ability
• Good communication skills
• Ability to work under pressure and be a team player

Responsibilities

• Craft and arrange comprehensive travel itineraries for both individual and group clients across Southern Africa.
• Conduct meticulous assessments of agents' needs to provide high-quality services tailored to their requirements, budget, and capabilities.
• Develop imaginative strategies to create and compile B2B quotations and itineraries.
• Compile and manage rooming lists.
• Manage release dates of services booked.
• Design bespoke leisure itineraries innovatively tailored to the preferences of individual travelers and groups.
• Ensure precise and punctual completion of all quotations, consistently meeting specified deadlines.
• Maintain open and effective communication with agents throughout the entire quotation process until finalizing arrangements.
• Follow up diligently on quotations to promptly secure confirmations.
• Issue invoices to agents upon confirmation of bookings, ensuring accuracy.
• Correctly submit invoices for payment along with the costing sheet for every file.
• Promptly address client inquiries and acknowledge new requests.
• Provide daily updates to the Managing Director in a timely manner.
• Ensure agents adhere to payment and cancellation terms.
• Enforce compliance with supplier booking and cancellation policies, making timely adjustments as needed.
• Negotiate with suppliers to secure better rates for confirmed business.
• Hand over finalized quotations to the operations team for ground service management.
• Ensure clients receive their finalized itineraries and hotel vouchers promptly, prepared by the operations team.
• Maintain consistent and transparent communication with agents, sales teams, preferred suppliers, and colleagues.
• Be willing to work additional hours when necessary.
• Actively promote products and services to enhance guest experiences.
• Conduct thorough research to explore various travel destinations and provide informed recommendations.
• Research destination specifics, including travel costs, customs, weather conditions, and reviews.
• Renegotiate confirmed files with suppliers to obtain rate reductions.
• Respond to emails and WhatsApp messages promptly.
• Be available after hours for any emergencies via telephone or in the office.