Senior Financial Service Manager (Banking)

Job Overview

Senior Financial Service Manager (Banking) – Centurion.

You will be responsible for developing and executing the product vision and roadmap, leading cross-functional teams, and delivering market-leading solutions that meet customer needs and maximise profitability.

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Duties and Responsibilities:

Management and Business Planning:

• Strategically link activities to business objectives, prioritising the products functions and ensure the effective implementation of strategies for areas of responsibility.
• Align approved functional strategies to overall business strategy.
• Develop and ensure the effective implementation of functional business plans.
• Identify key social, political, and societal issues and implement strategies to meet the challenges.
• Participate towards Exco, Exco Committees and Exco decisions for the effective planning of the Group’s activities.

Lead the Financial Service business unit:

• Develop, recommend for approval an own product vision and roadmap aligned with Group’s goals and market trends.
• Formulate a comprehensive short to long-term products strategy for the approval of the Business Development Director for the Group.
• Define product success metrics and track progress towards achieving them against the strategy and set goals.
• Oversee the managers and specialists in the structure to ensure product performance, market acceptance and revenue targets.
• Build the Lending and Investment structure ensuring that it is fit for purpose to deliver the Group objectives under the guidance of the Business Development Director.
• Give input to the Business Director to secure executive approvals for product strategy and resource allocation.
• Implement approved innovation projects that will increase revenue streams profitably.
• Assess, develop business cases and recommendations for considerations to Exco, including business partnerships for the enhancement of the Lending and Savings and investment products.
• Manage new business generating initiatives under Lending and Investment and their implementation.
• Maximise revenue growth for the product portfolio by implementing strategic objectives.
• Drive market share gain or customer acquisition targets through the applicable teams.
• Manage product satisfaction and retention rates by monitoring against set objectives and target.
• Lead the development of commercially sound optimal business.
• Ensure that the initiative’s performance metrics meets the required return on investment.
• Manage stakeholders' expectations at different levels to identify areas of innovation and growth and implement successful ideas.
• Develop and implement effective communication plans for the department under the guidance of the Business Development Director.
• Collaborate with the finance department to ensure that good financial practices are adhered to.
• Manage the effective rollout by the product and sales teams and develop the go-to-market plan tools under the guidance of the Business Development Director.
• Present and manage the capital and operational budgets of the department.
• Manage effective communication between all supporting business units by regular engagements.

Micro-lending and Savings and Investment Products:

• Forecast sales targets to be achieved through sales activities by continuously analysing the market size and opportunity.
• Manage the key business metrics (i.e. Profitability, market development and penetration, retention, customer service, etc.) to deliver business opportunities with the support of Business Development Director.

Credit and Operations Management:

• Lead the Credit and operations team to effectively manage the lending business optimally.
• Develop and implement credit risk mechanisms that ensure that the business is effectively managed against high bad debt.
• Develop and implement operationally sound processes and good business practices.
• Manage the regulatory reporting requirements to always ensure compliance.

Manage key stakeholder and third-party relations:

• Collaborate in delivering the Group value proposition through strategic partners.
• Promote strong brand awareness with external stakeholders.
• Proactively stay abreast with industry trends and recommend appropriate innovative solutions to support the Lending and Savings and investment products.
• Establish strategic alliances with third parties for identified business opportunities.

Manage business risks:

• Identify and manage the business risks and ensure compliance to regulation requirements.
• Manage the application of credit risk models and metrics to manage the credit risks.
• Manage the credit limits and ensure that they are aligned to the approved credit policy.

People management:

• Develop a fit-for-purpose structure and resources allocation to support delivery of business objectives and sustainable growth.
• Build and lead an effective team that works collaboratively toward achieving the Group’s goals.
• Define the roles, responsibilities, manpower modelling and measurable objectives to deliver business objectives.
• Develop and manage the KPA’s and KPI’s of the direct reports. Ensure that the people management processes, including the performance management process are adhered to, implemented, and monitored.
• Coaching and mentoring of Managers and department structures. Implement rewards and recognition systems that support the business objectives.
• Ensure development among the teams for succession planning.
• Develop and implement a high-performance culture in conjunction with the HR department.

Requirements:

• A post-graduate degree / MBA
• A qualification in strategy, leadership, business Management, or Credit management will be an advantage.
• 5 to 8 years of experience in banking product management (Lending and Savings and investment), with at least 2 years in a leadership role.
• Proven track record of successful product launches and market success.
• Strong understanding of the financial sector and competitive landscape.
• Excellent communication, interpersonal, and presentation skills.
• Ability to lead and manage cross-functional teams effectively.
• Strong analytical and problem-solving skills.
• Experience with Agile development methodologies.
• Data analysis skills and experience with business intelligence tools.
• Strong understanding of customer experience (CX) best practices.
• Highly proficient at project planning, budgeting, and oversight.