Senior Field Service Technician

Based East Rand, a multinational group with small & highly professional offices around the world is seeking a Senior Field Service Technician to add to their team of technicians. The corporate holding company oversees the manufacture of their niche products and is the world's most trusted original equipment manufacturer (OEM), with their machinery and equipment being exported and assembled at each of their customers' sites. Due to the uniqueness of their machinery and equipment and suite of products, there are very few competitors locally and internationally. In addition to their core products being sold, there are accessories & upgrades, audits, repairs & maintenance, spare parts, training, and support which are also sold to their customers (currently all in the mining sector). It should be noted that there are other industrial customers outside the mining sector which will represent a new customer base for the business in due course. Their machines and equipment are state of the art, and the holding company has received multiple awards in their country of origin. The company is deemed an employer of choice, and each office mainly consists of an experienced team of engineers and technicians. The culture of the business is informal yet professional, with a high working ethos, transparency, target-driven, passionate, and very hands-on from top to bottom. The Senior Field Service Technician reports to the Services Superintendent and, although the candidate will be based in their Jhb Office where there is a large workshop, there will be extensive traveling to clients mainly in the North West and Mpumalanga areas, as well as supporting other service technicians in Africa.

The Senior Field Service Technician will form part of a team of Field Service Technicians in the Jhb Office and all provide customer support, mostly on-site at the respective mines. The duties and responsibilities will include: repairs, maintenance, and diagnosis of respective machines and equipment; attending to shutdowns; training of customers' staff on how to use the company's machines and equipment; assisting with stock takes at the customers' site and analyzing which parts/items need repairs and/or replacement; demonstrating safety leadership; commissioning of equipment/machines; compiling service reports which are given to the customer to act on; engaging in pre and post-inspection during commissioning and shutdowns. It should be noted that each machine/equipment designed and manufactured by the company is unique to the customers' needs and requirements. There are periods where a major overhaul is required on the machines/equipment, where it is stripped completely and then re-assembled, taking place at the customers' site or Jhb workshop (this can take 4 to 6 weeks). Furthermore, there is a periodic Asset Audit Report that needs to be carried out, and the findings are presented to the customer. This report includes photos, item/part numbers, analysis of each part, and whether replacement needs to be effected or merely repaired, with the ultimate aim of ensuring that the machines/equipment used is at an acceptable operating standard. Highly sophisticated computer software is used by the technician, who takes a laptop with him to every site.

Requirements:

• The candidate must be currently employed as a Field Service Technician with one of the OEMs, such as Komatsu, Sany, Babcock, Metso, or similar. Extensive knowledge and practical experience are required in preferably hydraulic systems, but an electrical systems background will also be considered. In addition, the candidate must be a qualified Trade Tested Technician, which could be Electrical, Millwright, or Mechanical (no National Diplomas or Engineers).
• Must be able to read drawings, including hydraulic, mechanical, and electrical drawings and schematics. The candidate must have reached a seniority as a Field Service Technician or may have specialized and become a Specialist in a particular area but still has his toolbox. Furthermore, must be computer literate using Service Programs and Maintenance Systems/Software as well as using manuals coupled with drawings.
• Must be able to travel, usually during the week, and be home over weekends. Strong communication and interpersonal skills are required, especially liaising with customers, and competent writing skills to compile clear and meaningful Service Reports.