Senior Facilities Coordinator

Job Responsibilities:

1. Safety: Implementing safety, health, environmental management systems.
2. Informing and appropriately training all employees and contractors on safety, health and environmental matters.
3. Responding effectively to safety, health and environmental emergencies involving our activities and products.
4. As far as reasonably practicable, providing appropriate resources required to implement the above.
5. Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a date set by the Chief Executive Officer.

Annual OHS Audit Report by independent SP.

Service Level Agreements Compliance:

1. Monitor and control work as defined in the service level agreements and define performance standards.
2. Provide feedback to the Regional Manager on performance.
3. Monitor and respond to tenant maintenance queries:
1. Manage tenant maintenance complaints.
2. Log maintenance calls and/or walk-in queries.
3. Use the Novtel system to control maintenance management.
4. Appoint contractors and monitor progress.
5. Give continuous feedback to the tenants and close the loop.

Efficient Unit Turnovers:

1. Inspect empty units to assess repairs.
2. Obtain quotes to repair/paint units.
3. Issue work to contractors.
4. Inspect work prior to handover to TLOs.
5. Approve payment to contractors.

Maintenance and Repair Management:

1. Monitor the condition of the buildings through:
1. Inspecting the buildings and grounds and identifying key areas of concern.
2. Reviewing any security or maintenance incidents.
3. Reviewing cleanliness of the buildings.
2. Manage the performance of service providers ensuring optimum service provision (e.g., garden service, refuse collection services, security contractors).
3. Ensure that tenants are briefed on their maintenance responsibilities.
4. Ensure that all repairs are processed on time according to set standards of delivery.
5. Attend to the removal of abandoned vehicles.

Managing of Facilities Staff and Service Providers:

1. Targets issued and signed off by Facilities Coordinator.
2. Appraisal feedback done with Regional Manager for the Facilities Team.
3. Training needs identified and costed for inclusion in the budget for the following year.

Submitted to Regional Manager by end March of each year.

Job Requirements:

1. Bachelor's Degree or equivalent, preferably in the built environment/Facilities Management.
2. At least 3 - 5 years experience in Facilities (maintenance) is required.
3. 3 - 5 years experience in housing/property management or construction management.