* Conducting audits as per audit calendar
* Preparation of audit reports and highlighting any other anomalies found.
* Escalation of compliance exceptions to higher management and ensuring their closure.
* Conducting follow-ups and reviewing implementation of action plans.
* Ensure compliance to laws & regulations, contracts, and organizational policies and procedures in respect of reporting.
* Drive ISO Surveillance audit, compliance internal & external audits.
* Responsible for adherence to Compliance Governance.
* Compile reporting around Compliance metrics.
* Drive Business Continuity Planning between Customers - EXL.
* Ensure Data Protection & Compliance Agreements adherence.
* Compliance Initiatives - Training, liaison with key stakeholders.
* Conduct Compliance Audit - Recommend corrective actions and remedies.
* Create Compliance scorecards, dashboards, and general reporting around performance of the business.
* Support newly migrated processes or processes in the pipeline to be migrated from Compliance Perspective.
* Participate in meetings with the business and clients around Compliance performance measurement.
* Regular audit of reports from operations, preparation of audits, and real-time flagging of gaps.
* Follow-up audits and checks to test implementation of controls.
* Reporting on audits and flags to the appropriate forum in a timely manner.
* Ensure compliance to client and organizational policies and procedures in respect of reporting.
* Maintain information access for their department by initiating the processing of requests to create, change, or revoke physical/logical access within a department.
* Act as the department liaison to Client Security Team.
* Responsible for completion of re-verification of user physical/logical access for users within their department as per defined timelines.
* Completing compliance self-assessment.
* Conducting compliance review (Planning, Execution, finalization of observations and closure of review including follow-up for management comments and open action points).