Senior Desktop Support Engineer - Pretoria

This position requires a degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7. An Honours degree or equivalent degree at NQF 8 will be an added advantage. This position also requires 5 years’ work experience in the relevant field.

• Minimum of 5 years’ work experience as a Desktop Engineer or Support Technician;
• Experience supporting computer hardware and peripherals;
• Experience supporting computer software applications;
• Experience supporting remote connection systems/technologies;
• Experience supporting mobile device management;
• Advanced planning, organizing, and problem-solving skills;
• Proven ability to work under pressure with a diverse team while being quality and safety conscious;
• Extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to the provision of information technology support and services;
• Excellent financial report writing and communication skills at all levels (both verbal and written);
• Excellent computer literacy and experience in the application of software tools including MS Word, MS Project, PowerPoint, Excel, Internet, and Outlook;
• Possession of a valid driver’s licence with at least one-year practical driving experience and a willingness to travel is essential.

• Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs;
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency;
• Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs;
• Support regional offices.