Extensive technical expertise in desktop support, systems administration, and troubleshooting, covering a wide range of hardware, software, and network environments.
In-depth knowledge of operating systems (Windows, macOS, Linux) and expertise in enterprise-level IT infrastructure, security protocols, and advanced troubleshooting.
The ability to manage and resolve complex technical issues with minimal supervision, often leading projects or teams.
Leadership experience, potentially supervising junior and intermediate engineers, mentoring staff, and contributing to strategic IT decisions.
Experience in system deployment, maintenance, and optimization, including large-scale installations and configurations across multiple systems.
Strong communication skills for interacting with clients, stakeholders, and internal teams, as well as the ability to document and report on system performance and issues.
Project management skills to oversee IT initiatives, desktop upgrades, and other tech projects.