Job Purpose: To analyse data to support Group Internal Audit (GIA) by providing a better understanding of the clients' risk profile which enables GIA to conduct/manage risk-based auditing across Nedbank Group.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys; NSS and Barrett etc).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Identify opportunities to improve or enhance processes and productivity by recommending improvements to tools, policies, and procedures to add value to Nedbank, as well as reward and recognition.
Contribute to stakeholder satisfaction by listening to internal and external clients and delivering on requests.
Engage with internal departments in meetings and forums and suggest ways to benefit business.
Keep abreast of legislation and other industry changes that impact the role by reading relevant newsletters, websites, and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contribute to the achievement of team goals.
Create and manage own career through guidance, counselling, and support from management, department, and colleagues.
Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, applied within the workplace, and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with the team.
Minimise reputational risks to Nedbank by adhering to the collection processes and procedures.
Ensure that stakeholder expectations are met or exceeded by adhering to all compliance training, acknowledgements, policies, and performance standards.
Continuously seek process improvements by identifying ways of improvement and sharing the information with the relevant stakeholders.
Update all payment mechanism details by following trends of payment behaviour and methods of payments made.
Identify offline days and special campaigns (e.g. December, March, and April) for bulk movements of debit orders by implementing the relevant processes and notifying clients of intentions.
Monitor payment success by analysing trends, ensuring salary date alignment and correct payment method is loaded.
Ensure that Zero Term, Small Balance, Direct Debits, and Refunds processes are adhered to.