Senior CX Consultant - Automotive

At Maersk, we are pioneers in logistics, connecting and simplifying global trade to help businesses thrive. Our commitment to innovation and exceptional customer service ensures that we continue to lead the way in creating seamless, sustainable supply chain solutions.

We are seeking a dynamic Customer Experience Specialist to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

KEY RESPONSIBILITIES:

1. Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
2. Effectively handle escalated situations and complaints across several communication channels.
3. Work with our extended Customer Experience team to ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customers.
4. Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives.
5. Constantly seek ways to improve our service and customer experience.
6. Act as a primary contact for customers, actively building strong relationships and gaining an understanding of their business, service needs, and drivers.
7. Use your relationship-building skills and fantastic customer service to increase revenue by growing our customers’ business and promoting added value services.

WHO WE ARE LOOKING FOR:

1. Minimum 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
2. Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
3. Excellent communication skills (written, verbal, and interpersonal).
4. Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
5. Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
6. Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
7. Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
8. Flexible, open to change, and committed to continual personal and professional development.
9. Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Last Application Date - 31 January 2025

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.