Senior Credit Controller

Minimum Requirements

• Minimum of 5 years credit control experience within Insurance Sector essential
• TIAL system experience will be highly advantageous
• Plans and initiates strategies for premium collections
• Ensure that tight credit control is maintained on all outstanding insurance premiums through coordination of all collection activities and ensures prompt collections
• Account reconciliations
• Where required, initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion
• Conducts market surveys and identifies changes in the insurance industry

Operations

• Monitors and controls the outstanding premium book
• Compiles, disseminates and monitors implementation of collection policies, procedures and FSB regulations
• Ensures that compliant brokers are loaded
• Analyses arrear premiums on a monthly basis
• Ensures strict and continuous follow-up of outstanding premiums
• Regularly reviews non-performing brokers in terms of late payments and plans/strategies for recovery of those premiums
• Handles refunds
• Manages debit order recalls and forced debits
• Performs other duties that may be assigned from time to time
• Prepares operational analysis of monthly results & trends

Client Service

• Handles queries and feedback to internal/external customers
• Implements continuous improvement of service delivery in terms of service level agreements and optimizes performance management
• Develops relationships with clients and sales through ongoing communication