Senior Community Manager

Direct message the job poster from DoubleShift helping brands identify and close trust gaps with their audiences.

Senior Community Manager Position

Location: Based in Somerset West or Pretoria, with a Hybrid working model.

We're DoubleShift, the little agency that could (did and does). After only six years, we're steadily on our way to becoming a fully fledged mid-sized agency with world-class client partners, including a growing stable of local and international players. We're big on value and even bigger on trust—one cannot function without the other—and we believe they both begin with human connection.

But that connection is increasingly lost in a sea of noise.

We specialise in cutting through the clutter and finding the signal for our partners and their clients. Our team comprises senior professionals, each an expert in their field with skills developed over years and a breadth of brands and clients.

We're looking to add a Senior Community Manager to our roster. We're looking for someone whose values are aligned with ours, who's up for a challenge, who's equally comfortable working in a team or operating alone, and who's looking for more than just another job; this is a place for growth.

Your Role

As a Senior Community Manager, you'll be the voice and ears of our clients' brands in the digital sphere, nurturing authentic connections and driving meaningful engagement across social platforms. You'll transform strategy into conversation, turning followers into advocates while protecting and enhancing brand reputation.

We want someone who's going to take ownership of the position and bring their own je ne sais quoi to DoubleShift that'll take us to even greater heights.

What We're Looking For

You're a community builder who makes brands feel human. You love crafting conversations that resonate with audiences, turning passive followers into active participants. You know how to balance personality with professionalism, crisis management with opportunity spotting, and content creation with community listening. You thrive in the always-on digital landscape, seamlessly shifting between different platforms and audience groups.

You're excited by variety — one day, you're managing a product launch on Instagram; the next, you're moderating a LinkedIn discussion, orchestrating a TikTok campaign, or designing an engaging WhatsApp broadcast. We're looking for someone who is socially savvy and brings strategic insight and analytical rigor to the table.

Key Responsibilities

1. Develop and implement community engagement strategies that build loyalty and drive brand advocacy.
2. Manage day-to-day interaction across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other social platforms.
3. Create compelling social content that sparks conversation and encourages participation.
4. Monitor brand sentiment and provide proactive reputation management.
5. Identify and nurture relationships with key community members and influencers.
6. Collaborate with strategists, creatives, and clients to align community activities with broader marketing objectives.
7. Respond to community feedback and inquiries with the appropriate brand voice and empathy.
8. Analyse community metrics and provide insights to optimise engagement strategies.
9. Design and implement integrated campaigns across multiple platforms with platform-specific approaches.

Core Skills and Experience

1. 5+ years of experience in community management or social media management, ideally in an agency environment.
2. Proven track record of growing and engaging online communities across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other platforms.
3. Strong understanding of social media best practices, trends, and platform-specific nuances.
4. Experience with email marketing, polls, forms, and other community engagement tools.
5. Excellent written and verbal communication skills with the ability to adapt tone for different brands and audiences.
6. Experience with social media management tools, analytics platforms, and scheduling software.
7. Crisis management abilities with a calm approach to challenging situations.
8. Content creation skills, including copywriting and basic visual content production.
9. Collaborative spirit with the ability to work across teams and manage client expectations.

Bonus Skills

1. Experience with influencer relationship management and campaigns.
2. Background in customer service or public relations.
3. Knowledge of paid social media advertising and campaign optimisation.
4. Experience with community events or digital activations.
5. Understanding of social listening tools and sentiment analysis.
6. Content planning and editorial calendar management.
7. Experience with community-building in regulated industries (finance, healthcare, etc.).

What We Offer

1. Competitive Salary: Commensurate with your experience and expertise.
2. Work Flexibility: A hybrid work model that allows you to balance office collaboration with remote work.
3. Collaborative Environment: Work alongside a talented and passionate team in a supportive and innovative atmosphere.
4. Digital Influence: Lead transformative community initiatives for clients across diverse industries.

Apply to Join Us

If you're serious about your career and what you do, if you want to create work that'll make a difference for the right reasons, if you're ready to join the charge to champion creative and strategic innovation, this is what we need: Send your CV, examples of communities you've built or managed, and a cover letter highlighting your approach to community management to our hiring team.

Candidates may be invited to participate in a paid social media project as part of the interview process. If you want to be here, make the effort and make an impression - or don't. Your decision (but it will influence ours).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing and Sales

Industries: Advertising Services