Senior Business Partner - Performance & Development

Senior Business Partner - Performance & Development

The P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required in Divisional / Functional teams. Collaborates with senior business leaders across multiple clients to define, oversee & support the delivery of all P&D activity.

The Senior P&D Business Partner is responsible for Performance and Development for the South Africa Business.

• Matric
• Industrial psychology / Development / Learning / BCom / BSC

• 5 Years experience Performance & Development experience

• Pricing for new business and ensuring that the solution offered to new clients is deliverable.
• Execute the P&D imperatives and approach in line with Capita's Group P&D strategy.
• Build strong professional relationships with key stakeholders, including government, non-government and educational institutions.
• Leverage strong P&D knowledge to bring insight to support the business agenda and strategy.
• Train and coach managers and executive leadership in employee performance development.
• Design and develop the Career Pathway Framework from a competency perspective.
• Facilitate progression/succession planning processes.
• Design and execute performance development processes including leading design improvements.
• Lead on Capita's approach to Early Careers and Professional Development.
• Partnering with the business to make data-driven decisions.
• Develop and manage the performance and development of direct reports.
• Proactively report on performance, utilization, and engagement.
• Input into reporting for Enterprise Risk Committee regarding P&D risks.
• Comply with South Africa's Skills Development Act and other relevant legislation.
• Develop the Workplace Skills Plan (WSP) and Annual Training Report (ATR).
• Secure skills development funding from relevant authorities.

• Expert in acting as a consultant with operational and senior stakeholders.
• Deep understanding in learning delivery and design.
• Experience in managing large-scale learning initiatives.
• Strong project management and change management skills.
• Confident in both written and spoken communication.
• Experience in budgetary management.
• Increases diversity and develops an inclusive culture.
• Leads by example by demonstrating Capita's Purpose, Values, and Code of Conduct.

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive
• Global Colleague Networks
• Community Engagement opportunities
• Annual Leave days exceeding statutory requirements
• International Exposure
• Development and Growth opportunities

Choose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.