Senior Business Analyst Trading

Reporting to : Director of Operations Lead.

Transform.

At Quantanite, we're redefining customer experience (CX) and outsourcing by blending technology with human intelligence.

Role Overview :

As a Senior Manager - Operations, you'll play a pivotal role in ensuring seamless service delivery, operational excellence, and client success. This is your opportunity to lead high-performing teams, drive efficiency, and shape the future of our call centre operations.

What You'll Be Doing:

1. Operational Excellence & Performance Management : Oversee multiple high-volume operational teams, ensuring they meet KPIs and SLAs. Optimize processes to enhance efficiency, improve service quality, and streamline workflows. Lead the onboarding and integration of new clients, ensuring smooth operational transitions. Collaborate with Workforce Management & Quality Assurance teams to drive consistency and excellence.
2. People Leadership & Development : Lead, mentor, and develop Call Centre Managers and their teams to achieve peak performance. Foster a culture of accountability, engagement, and continuous improvement. Identify high-potential employees for growth and succession planning.
3. Client Relationship Management : Act as a strategic point of contact for key clients, ensuring their needs are met. Conduct regular business reviews to assess client satisfaction and identify opportunities for growth.
4. Financial & Resource Management : Contribute to budget planning and cost-effective operations while meeting revenue targets. Track and analyze performance metrics to make data-driven decisions.
5. Strategic Impact & Innovation : Work closely with the Director of Operations to align operational strategies with business goals. Lead transformational initiatives that enhance scalability and efficiency. Identify operational risks and implement proactive solutions.

What You Bring to the Table:

1. 5–8 years of leadership experience in a BPO or high-volume contact centre.
2. Bachelor's degree in Business, Operations Management, or a related field.
3. Proven track record in leading large teams and managing complex operations.
4. Strong background in client relationship management and service delivery.
5. Expertise in workforce planning, quality management, and financial performance metrics.
6. Exceptional communication, negotiation, and presentation skills.

Key Competencies:

1. Strong leadership & people management – you inspire and drive performance.
2. Customer-first mindset – a passion for delivering world-class service.
3. Analytical & problem-solving skills – data-driven decision-making.
4. Adaptability & resilience – thrives in a fast-paced, ever-changing environment.
5. Stakeholder engagement – influence at all levels, internally and externally.
6. Proactive & results-driven – you don't just manage, you innovate and improve.

Why Join Quantanite?

1. Global Influence – Work with top-tier clients and shape the future of CX solutions.
2. Career Growth – Lead impactful initiatives and advance in a high-performance environment.
3. Innovative & Inclusive Culture – Join a team that values collaboration, diversity, and growth.
4. Be a Change Maker – Drive transformation and leave a lasting impact.

Ready to Take the Lead? Apply today via our careers portal and be part of something bigger! Quantanite is an equal opportunity employer and welcomes applications from candidates of all backgrounds.