Senior Business Analyst - South Africa

Main Purpose:
We are looking for a Business Analyst (Data Analyst) with strong hands-on knowledge of SQL who must be familiar with the energy segment and should be able to analyze data, processes, and support within a company to help improve efficiency and make strategic decisions. You will be part of a team with the goal of streamlining processes across the organization globally. Strong analytical skills, attention to detail, and the ability to communicate effectively are key for success in this role.

Knowledge Skills and Abilities, Key Responsibilities:

RESPONSIBILITIES:

1. Your role will be to partner with all the stakeholders across Puma Energy to drive end-to-end business transformation, putting efficiency at the center of the process.
2. Engage with the stakeholders to define and articulate specific requirements, ensuring a deep understanding of the operational needs and objectives.
3. Apply strong domain experience in optimizing business operations, bringing strategic alignment in Terminal Operations, Inventory, Sales, Safety, Finance, HR, and Customer Management.
4. Develop & report and monitor quality metrics of the processes.
5. Identify major pain points, investigate their root causes, and provide solutions that eliminate, simplify & automate the business process.
6. Work across critical systems such as Navision, Sphera, Salesforce (SFDC), and TMS facilitating accurate data retrieval and performance measurement.
7. Analyze and resolve support tickets and communicate to users.
8. Support UATs with test cases. Ensure Post Go-Live Stability.

Other Responsibilities:

1. Prepare documents, user manuals, meeting materials, and correspondence.
2. Perform support duties as required to meet specific business objectives.
3. Define and scope new digital initiatives identifying opportunities for digital transformation and enhancement of business operations.
4. Knowledge of Databricks and its related UI tools like Genie.
5. In-depth data analysis across all business functions and support activities.

Requirements:

1. Proven work experience as a Business/Data Analyst or similar role.
2. Strong hands-on knowledge of SQL.
3. Sound knowledge of various BI tools like Tableau, Qlikview, Power BI, etc.
4. Efficient communication and analytical skills.
5. Strong organizational and leadership skills.
6. Understanding of the end-to-end data BI journey.
7. Finance, Retail, Sales, Operations, etc. Domain Expertise.

Key Relationships and Department Overview:

1. Internal and External stakeholders.