Senior Business Analyst III (Payments)

About the job Senior Business Analyst III (Payments)

Key purpose:

This is an exciting opportunity for you to join our dynamic team of Business Analysts at The company. You will be part of delivering business and technology solutions across the company Group to some of the most recognised South Africa Retail brands and you'll do it by working on the best of breed of technologies. We're proud to be publicly recognised as the largest private sector employer in South Africa and a leading employer in Africa. We focus on attracting, developing and retaining a loyal and committed workforce, dedicated to the Groups culture and organisational objectives. This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organisation benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Duties and responsibilities:

• Perform high-level analysis activities in the CE cycle (assisting to unpack Features, identify high-level impacts and dependencies etc.) at a Senior / Specialist proficiency level.
• Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
• Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
• Collaborate with user stakeholders in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Define business rules and guide the implementation of these rules in the development of the various application systems.
• Devises, initiates and drives effective change initiatives in own area or department as well as across functional area.
• Lead others to advance objectives of the organisation.
• Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business.
• Coaching and mentoring for the Junior and Intermediate BA resources on business analysis processes and delivery.
• To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations.
• Liaising with business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints affecting options for change.
• Continuously support the business environment and provide recommendations for improvement.
• Able to manage vendor relationships where projects involve third parties.
• Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Take responsibility for the timelines within the project plan, of the business analysis effort related to a project.
• Ensuring costs are monitored and users and the organisation benefit.
• Operate at an Expert level in terms of methods used to analyze and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
• Research and identify opportunities to improve the business' offering and add value to our customers through the solutions we provide.
• Drive / shape input into the scope of solution and ensure understanding of scope by business user.
• Deploy appropriate techniques to elicit and analyse business problems and translate them into business needs.
• Assess technical solutions and business processes against business requirements.
• Lead in the mapping out of data conversion and reporting requirements.
• Drive the change management barriers impacting User Acceptance Testing.
• Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
• Assist to solve & mitigate project risks.
• Liaise across teams to co-ordinate interdependencies and resolve issues.
• Actively contribute in the development of the BA practice within the organisation.
• Act as an SME in Communities of Practice to learn from the community and share knowledge and expertise with the community.
• Contribute to improving ways of work for the BA community, with specific focus on how to improve alignment, output, driving and influencing standards and quality.
• Creates a sense of team spirit by encouraging harmony, co-operation and communication.
• Communicates proactively and encourages others to share their views. Consults others when decisions need to be made.
• Demonstrates detailed and comprehensive knowledge of own area, and is recognised as an expert by people across the organisation. Maintains a comprehensive knowledge of related external issues and knows about research and upcoming developments.
• Develops own technical skills and knowledge by looking out for opportunities to engage in continual professional development.
• Finds out about the activities of a wide range of other departments in the organisation and how they should work together as a system.
• Pro-actively apply and live-out the IT Values defined for:
• Delivery - we get things done
• Innovation - invent and simplify
• Integrity - we do the right things right
• Quality - we do I.T. well
• Recognition - we value you
• Stewardship - looking after today for tomorrow

Qualifications and experience:

• Degree with 5 to 8 years related experience.
• Advanced BA certification, CBAP, AAC or similar.
• Experience working within all aspects of the Software Development Life Cycle (SDLC).
• Business Process Management experience.
• Excellent relationship management and collaboration skills.
• Good planning and time management skills.
• Willingness to coach and mentor junior team members.
• Good business and IT acumen.
• Self-starter, with a can-do attitude.
• Analytical thinking.
• Decision making.
• Facilitation or Coaching qualification / experience.
• Business understanding of the broader retail industry.