Senior Business Analyst

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW
We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.

The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g., Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESULT AREAS

1. Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment.
2. Work with product owners and development teams to design and develop solutions that meet customer needs.
3. Analyze and translate business requirements into artefacts that define and express the requirements, including:
1. User Stories
2. Acceptance Criteria (Gherkin)
3. Business Processes
4. Business Rules
5. Wireframes
6. Data Requirements
4. Run Grooming sessions.
5. Proactively manage project timelines and deliverables, utilising and engaging in Agile practices, including sprint planning, daily stand-ups, and retrospectives.
6. Conduct user acceptance testing and ensure that systems and processes are performing as expected.
7. Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives.
8. Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

ROLE REQUIREMENTS

1. Domain Expertise: Experience in working with Salesforce (ideally in Financial Services domain).
2. Experience in supporting Call Centre operations.
3. Experience with system implementation, testing, and deployment, ideally in Retail Banking.
4. Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors.
5. Familiarity with regulatory compliance and risk management practices in the Retail Banking industry.
6. Digital Banking (online and mobile app).
7. Savings and Current Accounts.
8. Lending Products (including Personal Loans and Overdrafts).

Work Experience: 7+ years of proven experience as a Business Analyst / Senior Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes.

At least 5 years working on Agile projects.

Skills and Qualifications:

1. Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
2. Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean.
3. Excellent communication, collaboration, and problem-solving skills.
4. Ability to work independently and in a team environment in an Agile framework.
5. Strong analytical and critical thinking skills.

PETENCIES

1. Strategic.
2. Leading with Influence.
3. Customer First.
4. Execution.
5. Personal Mastery (Learning).
6. Business / Organisational Capability Mapping.
7. Systems Analysis.
8. Service Operations.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Let's Write Africa's Story Together!

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.