Senior Business Analyst

Santam Technology Services has a career opportunity for a Senior Business Analyst in the STS Business Delivery environment for Reinsurance who will be based in Bellville, Cape Town.

KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities.
• Conceptualization, proposal of solution and business case development.
• Analyse and decompose relevant business processes and understand the impact on business and end users.
• Analyse, decompose and model relevant business data requirements in the form of conceptual and logical data models and data definitions.
• Ensure strategic and project objectives are met by validating those requirements and solutions will deliver on those agreed objectives.
• Elicit, analyse, document and maintain business requirements and functional specifications for more than one project at a time which may be at different stages of the project and development lifecycles.
• Administration, planning and organizing of work to ensure successful and on time delivery.
• Participate in quality assurance, user acceptance testing, demonstrations and training of new solutions.
• Provide support and collaborate with project management, change management, training, design, development and testing competencies.
• Provide support and collaborate with Enterprise Architecture, Lean Six Sigma, Digital (including Microsoft CRM/Dynamix, artificial intelligence and robotics) and Change Management competencies.
• Comply with company policies and procedures, standards and methodologies.
• Stay current on industry practices and trends in the short-term insurance and reinsurance environments and contribute innovative ideas for the use of technology and improvement of processes.
• Assist with compilation of monthly statistics and reporting.

QUALIFICATIONS AND EXPERIENCE

• IT Degree or related diploma, analysis or information/technology systems, e.g. B. Comm Informatics, B.Sc. Comp Sci or B.Eng. or Act Sci major.
• Relevant Business analysis qualification.
• 8 plus years experience as a Business Analyst in Financial Services servicing high volume transactional software.
• Solid working knowledge of SQL (read, execute SQL coding).
• Solid understanding of Data analysis and visualisation.
• Applied working knowledge of Large Language Models (CoPilot, etc.).
• Advanced Excel, Power Queries and working SQL query experience.
• UML and BPMN experience are essential.
• Enterprise Architect and knowledge of case tools is essential.

Experience with

• Leading/mentoring a team of analysts in a competency.
• Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories.
• Cost estimation, budget management, target setting, building business cases, defining benefits.
• Requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization.
• Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture.
• Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects including experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
• Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams.
• Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results.

Experience in the following areas will be advantageous

• Short term insurance or financial services industry or short-term/property and casualty inwards reinsurance.
• Data analysis, defining data and analytics requirements and report writing.
• Customer journey mapping, user impact analysis or use of process modeling methodologies and tools.
• Managing projects as well as project management techniques and methodologies.
• Defining standards, principles and new ways-of-working.

BEHAVIOURAL COMPETENCIES AND SKILLS

• Able to build, translate, and share the direction, purpose and strategic goals of the organisation in order to engage and motivate others towards achieving these.
• Strong analytical and problem-solving ability.
• Strong customer service orientation and collaborative interpersonal style.
• Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks.
• Strong leadership, negotiation and influencing skills.
• Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment.
• Business acumen with thorough knowledge and understanding of business, process and technology environments.
• Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience.
• Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions.
• Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion.
• Effective relationship building skills and ability to liaise with stakeholders at all levels, internal and external.
• High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology.
• Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment.
• Ability to plan, organize and manage own workload and timelines aligned to project plans.
• Team player with ability to work independently as well as collaboratively.
• Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology.

COMPETENCIES

• Client focus.
• Drives Results.
• Flexibility and adaptability.
• Change leadership.
• Trend Analysis.
• Business Analysis.
• Research.
• Project Oversight.
• Reporting and Administration.

ABOUT THE COMPANY

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients.

Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.