Senior Analyst At Financial Intelligence Centre

Company Description: Vivari is about excelling in every interaction and exceeding every expectation.

Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre.

Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience. Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences.

We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting. We are proud to pioneer an entirely new concept in the South African travel industry – medical tourism.

We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology.

The hotel provides the perfect post-operative setting to rest, recover and reconnect. We pride ourselves on our intuitive approach to our guests' well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness.

The state-of-the-art spa, theatre and restaurant facilities immerse guests within a restful, sophisticated space to relax, work, feast and rejuvenate unlike any other.

Job Description:

A detail-oriented sales coordinator to contribute to the achievement of monthly targets by supporting the banqueting manager and sales team, coordinating sales and banqueting site inspections, and maintaining good customer relationships.

Responsibilities:

1. Support sales, ensuring client satisfaction, coordinating with other departments, problem-solving, handling administrative duties, and sending out quotations timeously.
2. Assist in improving the team's productivity by contacting customers to arrange site inspections and ensuring all Sales Representatives have high-quality, up-to-date support material as and when required.
3. Handle urgent calls, emails, and messages when the sales manager is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspections.
4. Follow up on quotes and assist with conversion.
5. Collaborate with other departments to ensure sales, marketing, queries, and events are handled efficiently.
6. Develop and maintain online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
7. Prepare a function sheet and coordinate precon and post events.
8. Make the company's services as attractive to potential customers as possible.
9. Ensure adherence to laws, regulations, and policies.

Operational Duties:

1. Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities.
2. Conduct regular walkabouts and site inspections to familiarize with current hotel operational standards.
3. Report any concerns to the Banqueting Manager.
4. Be available to assist with site inspections for potential clients.
5. Be available during busy periods to oversee events, which may be over weekends or late evenings.

Health & Safety:

1. Notify your Manager of any reason you may not be capable of performing your tasks safely.
2. Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotel's agreed arrangements.
3. Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary.
4. Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations.

Guest Service and Employee Relationships:

1. Always recognize and greet the guests first.
2. Provide efficient, friendly, and professional service to all guests.
3. Anticipate and act upon guest needs and requests immediately.
4. Work together with trust so that colleagues and management meet the goals of the department/Hotel.
5. Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency.

Qualifications:

1. Proven experience (2+ years) in a Sales coordinator or Banqueting coordinator or administrative role in the Hotel industry field.
2. Experience in Opera is essential.
3. Strong organisational skills with the ability to manage multiple tasks and priorities.
4. Excellent communication skills, both written and verbal.
5. Proficiency in Microsoft Office Suite, particularly Excel and ability to learn new systems quickly.
6. Experience with Customer Relationship Management (CRM) software.
7. Demonstrated ability to work efficiently and meet deadlines.
8. Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred).
9. Ability to work collaboratively in a team environment.
10. Fluency in English is essential.

Additional Information: Should you not hear from the hiring team within one week, consider your application unsuccessful.