Senior Administrator: Disability Payments

Senior Administrator: Disability Payments

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The successful incumbent will be responsible for the processing and paying of disability claims in terms of the insurance policy and processes.

• Delivers on daily production standards and adheres to service and quality standards.
• Attend team meetings ensuring that daily objectives are met in accordance with work plans.
• Excellent daily planning and time management skills.
• The incumbent is individually accountable for achieving results through own efforts.
• Detail focussed, thorough, analytical and diligent.
• Technical knowledge and understanding of risk claims and general knowledge of the common law, and other legislation.
• Disability claims processing experience advantageous.
• Sound judgement and decision-making skills.
• Ability to organize tasks by level of urgency, taking calls and communicating via email.
• This role will include contact with external parties such as clients / industry bodies etc.
• Excellent verbal and written communication skills.
• As part of their daily functions, they would get involved in the resolution of complaints, enquiries and disputes.
• Ability to withstand significant work pressure.

Key Result Areas

• May act as mentor to less experienced administrators.
• Delivers on daily production standards – meets expected service level agreements.
• Follows processes and provides administrative support in line with normal business functioning.
• Provides a service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Ensure regulatory and legislative compliance.
• Responds to queries from internal and external customers.
• Applies the rules of the relevant policies of insurance.

Personal Effectiveness:

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results – this includes collaboration within the risk claims team.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Quality Assurance:

• Adheres to service and quality standards.
• Performs quality checks on own work.
• May be required to check work of other team members.

Role Qualifications

• Matric.
• Post Matric Qualification Advantageous.
• Working knowledge of Old Mutual internal systems (Compass, AWD, EMS etc.).
• Previous Customer Service Experience an advantage.
• Previous experience in risk claims processing disability claims an advantage.
• Ability to communicate in two or more of South Africa’s official languages.
• Understanding of OM Superfund products and processes an advantage.

Closing Date: 22 November 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.