Senior account Manager

The Role

Pearl Lemon is looking for a Senior Account Manager who can be in charge of managing a company's relationships with its customers. The goal is to keep clients or accounts as long as possible. This involves ensuring continuous communication with customers, sharing regular updates on their campaigns and projects we are working on, as well as managing challenging situations. The Account Manager keeps a customer database and addresses and actions any needs they may have. The Account Manager is also in charge of finding new businesses; they can be assigned to new prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, sales support, service application, logistics, and marketing.

Possible Responsibilities Include:

1. Development of long-term relationships with accounts
2. Ensuring clients receive requested products and services in a timely manner
3. Communication of client needs and demands to the company
4. Forecast and track of client account metrics
5. Management of projects within client relationships, working to carry out client goals while meeting company goals
6. Identifying opportunities to grow business with existing clients
7. Coordination with staff members working on the same account to ensure consistent service
8. Collaboration with the sales team to reach prospective clients
9. Service for multiple clients concurrently, often meeting deadlines
10. Keeping records of client transactions

Required Skills and Experience:

1. Preferably with 5-8 years of experience
2. Experience in client-focused solutions
3. Project management skills
4. Ability to listen and understand the clients' challenges
5. Ability to communicate clients’ needs with staff
6. Talent for influencing client management
7. Ability to manage multiple projects and relationships simultaneously
8. Good knowledge of SEO or keen interest in learning
9. Negotiation, communication, and presentation skills
10. Strong organizational and time-management abilities