SEIDOR Networks - Technical Project Manager (Jhb)

About SEIDOR Networks:

Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.

SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.

We employ ambitious, motivated people who have a desire to grow personally and professionally, in a short period of time. We have an excellent track record of employee retention, achieved through continually challenging ambitious, motivated, and talented people who are willing to skill-up and grow within the business.

Our employees are our biggest asset, and we are looking for natural problem solvers who can think out of the box and push the boundaries.

Position Description:

We are looking for a Technical Project Manager to join a dynamic IT Managed Services team.

This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

The successful candidate will be responsible for managing a variety of project types. KPI’s are driven by dashboards for visibility to implement projects on-time, on-spec, and on-budget.

Ongoing internal and certification training will be performed to stay relevant in the industry.

As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.

Key Responsibilities:

• Projects to be delivered on-time, on-budget, and on-spec

Role Requirements:

• Matric certificate and/or higher tertiary certificate
• A minimum of 3-years IT Managed Services technical and project management experience
• Strong willingness to learn and adapt to new skills and technologies
• Commitment to completing pre-defined certifications at regular intervals

Essential Knowledge and/or Experience:

• IT Knowledge: Understanding of IT concepts, software development processes, and system integration to communicate effectively with technical teams

• Stakeholder Communication: Experience in managing communications with stakeholders, including clients and team members to ensure project alignment and transparency
• Risk Management: Basic knowledge of identifying potential project risks and implementing strategies to mitigate them.
• Documentation Skills: Experience in creating project documentation, including project plans, status reports, and meeting notes
• Customer Service Orientation: Experience in roles that require customer interaction to understand and manage customer expectations effectively
• Project Management:
  • Project lifecycle management from inception through to planning, execution of the final working solution, following a structured approach
  • Understand and interpret customer business requirements
  • Creation & control of Project Management documentation
  • Effectively manage technical resources, processes, and system to deliver solutions according to the project outcomes
  • Identify, track, and Mitigate risks that may negatively impact projects
  • Provide regular and timely feedback to team members and stakeholders
  • Define project objectives, scope, impacts, outputs, costs, benefits, and success criteria in collaboration with Seidor Networks technical, sales and support teams

Advantageous Certifications, Knowledge, and Experience:

• Tertiary qualification in Information Technologies and/or computer sciences
• Industry-relevant certifications
• Project Management / Agile Project Manager / Scrum qualification, PMP (or practical professional work experience in lieu of academic qualification)
• ITIL Foundation certification
• Knowledge of how to manage and facilitate change within projects effectively ConnectWise PSA

Key Attributes

• Strong verbal, telephonic and electronic communication skills
• Must be a natural problem-solver
• Analytical troubleshooting skills
• Time management skills
• Punctual and dependable
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning modern technologies and service delivery methodologies
• Must be able to adapt or device action plans for adapting to change or improvements.
• Apply diplomacy and tact, demonstrating respect for differing perspectives while working to achieve mutually beneficial objectives.