SEIDOR Networks - Server Support Engineer (Linux & Windows)

SEIDOR Networks - Server Support Engineer (Linux & Windows)

We are looking for a Linux and Windows Server Support Engineer to join a dynamic IT Managed Services team.

This is the perfect role for a self-motivated individual with a naturally technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

The Engineer will be working in the Support team, responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.

He/she will start by working in a structured manner with the opportunity of getting involved in many different technologies and areas of the business once he/she gains the experience to become more integrated into the various teams.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements

• Matric certificate
• Minimum 5-years industry-relevant support experience
• Must have own reliable transport to travel to work and back
• The position requires a mix of office-based and remote working
• Must be willing to learn new skills & technologies
• Must be willing to complete predetermined certifications at regular intervals

Essential Knowledge and/or Experience:

• Customer-facing and/or remote IT support skills & experience
• A+ / N+
• MCSE (Microsoft Certified Systems Engineer)
• Linux+
• Microsoft Windows Server knowledge and experience
• Advanced Linux knowledge and experience
• Microsoft 365 technical work experience
• Understanding of Public Cloud and at least 1-years’ technical work experience
• Work experience with any routing vendor equipment and/or software
• Experience with Layer-2 networking and VLAN’s
• Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
• Microsoft Windows Desktop Operating Systems experience
• Microsoft Active Directory and Group Policy knowledge and experience
• Microsoft Hyper-V knowledge and experience
• DHCP and DNS knowledge and experience

Good understanding of:

• IP and Packet Flow
• Switching / VLAN’s
• Routing / NAT / Dynamic Routing
• Email flow and MTA communication
• UTM and Firewall appliances
• Wireless networks

Advantageous Certifications, Knowledge, and Experience:

• Microsoft SQL and/or SAP HANA experience and/or certification
• Database administration (dba) experience
• Tertiary qualification in Information Technologies and/or computer sciences
• Suse Linux Enterprise Server (SLES) certification and/or experience
• Multiple Linux flavour knowledge and experience
• ITIL Foundation
• N-Able RMM
• ConnectWise PSA
• Mimecast

Key Responsibilities

• Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
• Escalation Management
• Training and coaching of first level engineers, if/when required
• Identify, troubleshoot, and resolve root causes of recurring incidents
• Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable
• Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets
• Regular call logging updates
• Ability to work in a team and independently, to deliver customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies
• Predefined technical certifications will need to be achieved in a predetermined timeframe

Key Attributes

• Strong verbal, telephonic and electronic communication skills
• Must be a natural problem-solver
• Analytical troubleshooting skills
• Time management skills
• Punctual and reliable
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies