Security Installation Team Leader

Position : Security Installation Team Leader
Salary : Market related
Location : Centurion
Job type : Permanent
Industry : Information Technology
Reference Number : CWR.SITL.UIT

COMPANY DESCRIPTION : Our client is a recognised resource in the design and installation of data, voice and video solutions and they are looking for a Security Installation Team Leader to join their team as soon as possible.

JOB DESCRIPTION : The Security Installation Team Leader is responsible for overseeing the day-to-day operations of a team of security installation technicians. This role involves leading the installation and maintenance of security systems for residential, commercial, and industrial clients.

The team leader will ensure high-quality service delivery, adherence to safety and compliance standards, and effective coordination among team members to meet project deadlines and customer expectations.

MAIN DUTIES & RESPONSIBILITIES :

1. Team Leadership and Supervision :

• Team Management : Ensure the team is motivated, well-trained, and performing to standards. This includes managing daily tasks, assigning responsibilities, and providing guidance and support to team members.
• Performance Monitoring : Monitor and evaluate the performance of installation technicians, provide constructive feedback, and foster a collaborative and high-performing work environment.
• Training and Development : Identify skills gaps within the team and organize ongoing training and development opportunities to enhance team capabilities.

• Project Planning and Coordination : Oversee the planning and scheduling of security system installations, ensuring adherence to timelines, and customer expectations.
• Quality Control : Ensure that all security installations are done to the highest standards, following manufacturer instructions, industry regulations, and company protocols.
• Problem Solving : Address and resolve any technical issues that arise during the installation process, ensuring minimal disruption and rework.

• Customer Satisfaction : Ensure that the client's needs and expectations are met or exceeded throughout the installation process. This includes clear communication with the customer, managing any concerns, and ensuring timely completion.
• Post-Installation Support : Ensure that customers are fully satisfied with the installation and provide any necessary follow-up services, including troubleshooting or user training on the new system.

• Safety Compliance : Ensure that all installations are carried out in compliance with safety regulations, including the safe use of tools, equipment, and vehicles.
• Regulatory Adherence : Ensure installations comply with local, state, and national regulations related to security systems, electrical work, data protection, and privacy laws.
• Risk Management : Identify and mitigate any potential risks or hazards on-site to avoid accidents or equipment damage.

• System Knowledge : Demonstrate a deep understanding of the security systems being installed (e.g., CCTV, access control, alarm systems) and provide guidance to team members on installation best practices and troubleshooting.

• Progress Reports : Provide regular updates to management on installation progress, issues, and completed tasks.
• Documentation : Ensure that all installation work is well-documented, including system configurations, maintenance schedules, and compliance certificates.

• Internal Communication : Maintain clear communication with other departments (e.g., project management) to ensure smooth project execution.
• Customer Communication : Act as the primary point of contact with the customer, ensuring timely and accurate updates about installation timelines and any issues encountered.

• Tool and Equipment Management : Ensure that all necessary tools, equipment, and supplies are available and maintained for installations.
• Stock Control : Oversee the management and replenishment of inventory needed for future installations.

• Process Optimization : Identify opportunities for streamlining installation processes to improve efficiency and reduce costs.
• Feedback Incorporation : Gather feedback from clients and team members to improve service quality and operational practices.

EDUCATIONAL REQUIREMENTS :

• Matric
• Certification in the following advantageous : Hikvision / Cathexis / ZKTeco / Paradox
• OSHA or equivalent safety training certification
• Manufacturer-specific certifications for security systems (ZKTeco) are a plus.

EXPERIENCE AND SKILLS REQUIRED :

• 3+ Years of experience in the security systems installation industry, with at least 2 years in a supervisory or leadership role.
• In-depth knowledge of security technologies, including CCTV, alarm systems, access control, and network-based security systems.
• Valid driver's license.
• Strong leadership and team management skills, with the ability to inspire and guide a team to success.
• Excellent communication skills, both verbal and written.
• Strong troubleshooting and problem-solving abilities.
• Ability to handle multiple projects simultaneously and manage time effectively.
• Comfortable working at heights and in confined spaces when necessary.

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW :