Security Installation Team Leader

Position: Security Installation Team Leader
Salary: Market related
Location: Centurion
Job type: Permanent
Industry: Information Technology
Reference Number: CWR.SITL.UIT.09042025

COMPANY DESCRIPTION:
Our client is a recognised resource in the design and installation of data, voice and video solutions and they are looking for a Security Installation Team Leader to join their team as soon as possible.

JOB DESCRIPTION:
The Security Installation Team Leader is responsible for overseeing the day-to-day operations of a team of security installation technicians. This role involves leading the installation and maintenance of security systems for residential, commercial, and industrial clients. The team leader will ensure high-quality service delivery, adherence to safety and compliance standards, and effective coordination among team members to meet project deadlines and customer expectations.

MAIN DUTIES & RESPONSIBILITIES:

1. Team Leadership and Supervision:
   • Team Management: Ensure the team is motivated, well-trained, and performing to standards. This includes managing daily tasks, assigning responsibilities, and providing guidance and support to team members.
   • Performance Monitoring: Monitor and evaluate the performance of installation technicians, provide constructive feedback, and foster a collaborative and high-performing work environment.
   • Training and Development: Identify skills gaps within the team and organize ongoing training and development opportunities to enhance team capabilities.
2. Installation Process Management:
   • Project Planning and Coordination: Oversee the planning and scheduling of security system installations, ensuring adherence to timelines, and customer expectations.
   • Quality Control: Ensure that all security installations are done to the highest standards, following manufacturer instructions, industry regulations, and company protocols.
   • Problem Solving: Address and resolve any technical issues that arise during the installation process, ensuring minimal disruption and rework.
3. Customer Relationship Management:
   • Customer Satisfaction: Ensure that the client’s needs and expectations are met or exceeded throughout the installation process. This includes clear communication with the customer, managing any concerns, and ensuring timely completion.
   • Post-Installation Support: Ensure that customers are fully satisfied with the installation and provide any necessary follow-up services, including troubleshooting or user training on the new system.
4. Health, Safety, and Compliance:
   • Safety Compliance: Ensure that all installations are carried out in compliance with safety regulations, including the safe use of tools, equipment, and vehicles.
   • Regulatory Adherence: Ensure installations comply with local, state, and national regulations related to security systems, electrical work, data protection, and privacy laws.
   • Risk Management: Identify and mitigate any potential risks or hazards on-site to avoid accidents or equipment damage.
5. Technical Expertise:
   • System Knowledge: Demonstrate a deep understanding of the security systems being installed (e.g., CCTV, access control, alarm systems) and provide guidance to team members on installation best practices and troubleshooting.
6. Reporting and Documentation:
   • Progress Reports: Provide regular updates to management on installation progress, issues, and completed tasks.
   • Documentation: Ensure that all installation work is well-documented, including system configurations, maintenance schedules, and compliance certificates.
7. Communication:
   • Internal Communication: Maintain clear communication with other departments (e.g., project management) to ensure smooth project execution.
   • Customer Communication: Act as the primary point of contact with the customer, ensuring timely and accurate updates about installation timelines and any issues encountered.
8. Inventory Management:
   • Tool and Equipment Management: Ensure that all necessary tools, equipment, and supplies are available and maintained for installations.
   • Stock Control: Oversee the management and replenishment of inventory needed for future installations.
9. Continuous Improvement:
   • Process Optimization: Identify opportunities for streamlining installation processes to improve efficiency and reduce costs.
   • Feedback Incorporation: Gather feedback from clients and team members to improve service quality and operational practices.

EDUCATIONAL REQUIREMENTS:
• Matric
• Certification in the following advantageous: Hikvision / Cathexis / ZKTeco / Paradox
• OSHA or equivalent safety training certification
• Manufacturer-specific certifications for security systems (ZKTeco) are a plus.

EXPERIENCE AND SKILLS REQUIRED:
• 3+ Years of experience in the security systems installation industry, with at least 2 years in a supervisory or leadership role.
• In-depth knowledge of security technologies, including CCTV, alarm systems, access control, and network-based security systems.
• Valid driver’s license.
• Strong leadership and team management skills, with the ability to inspire and guide a team to success.
• Excellent communication skills, both verbal and written.
• Strong troubleshooting and problem-solving abilities.
• Ability to handle multiple projects simultaneously and manage time effectively.
• Comfortable working at heights and in confined spaces when necessary.

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:
https://www.careers-page.com/the-globevest-group-2/job/L9W5R3Y6