Section Manager: Client Liaison, Admin and Logistics

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and interconnected world.

Job Description

1. Planning, organizing, leading, and controlling the frontline services of the analytical laboratory, client liaison, logistics, and financial administration.
2. Overseeing the client liaison function in line with:
3. Leading in effective communication with clients.
4. Correct interpretation, understanding, and issuing of the client’s quotes.
5. Quotes acceptance follow-up.
6. Effective attendance to client’s queries/enquiries within reasonable time.
7. Drive the division's activities by making timely technical decisions regarding the clients' objectives.
8. Intermediate and post-campaign follow-up on the services rendered.
9. Coordination and consolidation of incoming projects.
10. Communication with the Operations Manager on incoming projects.
11. Develop and implement internal framework, processes, and procedures for effective performance, thereby ensuring control of costs, income, quality, and productivity.
12. Accountable for correct reporting, invoicing, and quotations. Ensure all functions are correct and on time.
13. Generate and provide data for management (financial stats, sample volumes, clientele database).
14. Assist management with respect to costing/pricing of activities, including the application of principles applicable to the determination of factors to be used for cost/price determination.
15. In conjunction with the Production Planning Manager, make an assessment and analysis of project financial viability.
16. Assist the Contract Review Manager with annual price increase systems, thereby ensuring prompt communication and consistent application.
17. Oversee the control, handling, and administration of age analysis.
18. Oversee the procurement function rendered in the division.
19. Oversee the control and handling of transportation.
20. Manage compliance and maintenance to all QESH systems in the division.
21. Accountable for the staff complement in the section. Assist with staff challenges, motivate staff, assess training needs, and ensure they are addressed, promote competence, and manage staff performance.
22. Ensure all staff are trained and multi-skilled throughout the section.
23. Perform any other reasonable tasks as assigned by the direct line manager.

Qualifications

Education

1. Degree or National Diploma in Analytical Chemistry and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.
2. Qualification in Business Administration will be an added advantage.

Experience

1. Minimum of 5 years’ senior technical experience in an analytical laboratory environment.
2. Minimum of 5 years’ Client Services background.
3. Financial background will be an advantage.