Sea Logistics Customer Care Specialist

Are you a Sea Logistics Customer Care Specialist? Would you like to work for one of the most important logistics companies in the world?

Your Role

The Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.

Your Responsibilities

• Handle customer requests and complaints;
• Manage a variety of Export / Import and/or LCL shipments;
• Maintain regular contact with customers to define best practices and offer advice as needed;
• Provide customers with quotes in collaboration with your manager or responsible person;
• Inform customers correctly and in a timely manner about the course of the shipment;
• Follow the course of the shipment from the customer until the port of departure/arrival;
• Signal or correct mistakes and resolve issues, ambiguities, or incompleteness that were escalated by employees, whether or not in agreement with your direct manager;
• Optimize operational and administrative processes for greater efficiency within your department;

Your Skills and Experiences

• Proven experience in Sea Logistics;
• Strong knowledge in Freight Forwarding;
• Proven experience in customer service;
• Excellent communication and relationship management skills;
• Willingness to work as a team player as well as an individual contributor;

Good Reasons to Join

At Kuehne+Nagel, you get to grow your expertise, shape processes, and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.